Operations Support Agent (m/w/d) in Neu-Ulm

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on-the-job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced-rate shipping.
• Great career opportunities.

Die Vergütung erfolgt nach gültigem Flächentarifvertrag sowie der Regelungsabrede übertariflicher Leistungen.

Equal Opportunity Statement

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.