Field Application Engineer Düsseldorf 售后服务类

• Develop feasible on-site implementation and technical solutions based on customer application scenarios and product capabilities.
• Complete on-site condition assessments before project implementation, identifying risks related to terrain, network, power supply, communication, positioning, installation, and environment.
• Establish and continuously optimize processes for site survey, installation, configuration, commissioning, and acceptance.
• Guide agents/distributors in developing project implementation plans and review their on-site solutions.
• Train agent personnel through hands-on training, demonstration projects, accompanied implementation, and on-site coaching, enabling them to independently complete site surveys, deployment, commissioning, acceptance, and basic troubleshooting.
• Assess the implementation capability of agents' technical staff and drive agents to progressively achieve independent delivery capability.
• Lead agents in completing on-site implementation for key or first-batch projects, and gradually hand over execution work to the agents.
• Resolve on-site issues involving system configuration, communication, positioning, equipment operation, and application scenario adaptation.
• When agents are unable to resolve issues, travel to customer sites to assume FAE responsibilities, completing fault diagnosis, issue recovery, and internal resource coordination.
• Compile on-site information, logs, test results, and reproduction conditions, and elevate to Technical Support, Failure Analysis, or R&D teams.
• Summarize implementation experience across different countries, scenarios, and agents to form replicable solutions and best practices.
• Collect on-site requirements and product gaps, providing improvement suggestions to Product, R&D, and Quality teams.

Qualifications

• Bachelor's degree or above; majors in Automation, Robotics, Electronics, Electrical Engineering, Communications, Computer Science, Mechatronics, or related fields preferred.
• Capable of hardware-software system integration and joint debugging; able to understand the relationships among devices, Apps, cloud platforms, networks, and the on-site environment.
• Able to conduct site surveys, solution design, installation and commissioning, fault diagnosis, and project acceptance.
• Strong hands-on skills; able to use common tools and test equipment for installation, inspection, and basic repairs.
• Strong on-site teaching ability; able to clearly explain implementation methods, operating standards, and decision-making logic to agents.
• Good customer communication and on-site adaptability; able to prioritize under pressure and drive issue resolution.
• Strong English listening, speaking, reading, and writing skills; able to conduct technical communication with overseas agents and customers.
• Willing to accept frequent domestic and international business travel.
• Hold a valid driver's license.

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