Operations Coordinator

• Operations Coordinator
• (hourly contract, 50‑60%) – Zurich Wiedikon or Lausanne Flon
• YOUR RESPONSIBILITIES
• Ensure high-quality service and a smooth operational experience by consistently monitoring our service standards to keep customer satisfaction as a top priority.
• Communicate effectively with our third‑party logistics partners and multilingual drivers across various channels, acting quickly while maintaining a clear overview.
• Act as a key point of contact for operational supply chain processes, driving efficient organization, oversight, and proactive issue resolution.
• Coordinate closely with our customer service and hardware teams to resolve any challenges quickly and efficiently.

YOUR PROFILE

• Practical experience in an operational, logistics, or coordination role is a strong advantage.
• Excellent communication and coordination skills to engage effectively with a wide variety of internal and external stakeholders as a dedicated team player.
• Exceptional eye for detail combined with a natural talent for multitasking and seamless organization.
• Solution‑oriented mindset and high motivation, maintaining focus and drive even when navigating complex challenges.
• Fluency in English is required.

For the Zurich office, fluency in German is essential, while for the Lausanne office, fluency in French is necessary (speaking all three is a fantastic bonus).

• Non‑smoker – we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.
• OUR BENEFITS
• Hourly rate of CHF 25.00 with regular working shifts.
• Enjoy fresh, high-quality meals just steps away from your workspace, every day.
• Fuel your day with barista‑style coffee and premium tea, thanks to our Gavetti machine.
• Work in a collaborative environment that values initiative and gives you the space to contribute your ideas.
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