Job Description
About The Opportunity
Job Type: Permanent
Application Deadline: 30 October 2026
Job Description
Title SENIOR TECHNICAL MANAGER WEB, API AND MOBILE
Department IT Delivery
Location Frankfurt am Main/Kronberg
Reports To Team Lead Web, API & Mobile
Level Senior Manager
About Your Team
About your team The IT Web and Mobile team is responsible for the maintenance of mission critical applications and infrastructure forming the web and mobile footprint of FIL Fondsbank GmbH (FFB).
About Your Role
A successful candidate is expected to interact closely with internal application development teams as well as with all business units within the company. The teams main task is analysis and triage of potential technical issues of our inhouse developed trading application and mobile app. Be part of an exciting and pleasant working environment in a growing company that gives you the opportunity to actively contribute and also participate on our future strategie to serve best financial services to our clients. Our goal is to offer reliable service for our sophisticated financial-tools and products in a highly available and automated environment. The day to day business (RTB) comprise working with internal and external parties like independent financial advisors, self-directed end investors, FFB/FIL stakeholder as well as with third party providers to meet customer demands and expectations. As 2nd level application support for the FFB trading platform and its API interfaces, the team is also responsible for providing information on technical enquiries from the financial market environment.
Your Key Responsibilities
- Maintenance and second level support for FFBs mission critical web with focus on mobile applications
- Independent organization and coordination of customer-specific problem-solving processes
- Testing of defect resolutions for the applications in scope (incl. its SOAP and REST API’s)
- Capture, clarification and classification of technical and also fund/financial related inquiries, incident and problem tickets within the used toolset (Atlassian Jira, Atlassian Confluence (Wiki), ServiceNow)
- Be part of the future and further development of our financial advisory platform with its diversified products and features and participate with your personal experiences to make things better
- Acting as a proxy for FFB web and mobile Team with development, technical and business related questions or enhancements to collect and share the details within the team regarding new process workflows and/or product set up
- Collaborate with FIL/FFB teams across multiple locations and countries
- Work closely with our data-center provider, hosting the FFB platform environment
- Identification and development of quality assurance measures
- Supporting and maintaining AWS cloud services for FIL PI and FWE digital discretionary po
rtfolio management (DPM)
Your Key Responsibilities
- Maintenance and second level support for FFBs mission critical web with focus on mobile applications
- Independent organization and coordination of customer-specific problem-solving processes
- Testing of defect resolutions for the applications in scope (incl. its SOAP and REST API’s)
- Capture, clarification and classification of technical and also fund/financial related inquiries, incident and problem tickets within the used toolset (Atlassian Jira, Atlassian Confluence (Wiki), ServiceNow)
- Be part of the future and further development of our financial advisory platform with its diversified products and features and participate with your personal experiences to make things better
- Acting as a proxy for FFB web and mobile Team with development, technical and business related questions or enhancements to collect and share the details within the team regarding new process workflows and/or product set up
- Collaborate with FIL/FFB teams across multiple locations and countries
- Work closely with our data-center provider, hosting the FFB platform environment
- Identification and development of quality assurance measures
- Supporting and maintaining AWS cloud services for FIL PI and FWE digital discretionary po
About You
- Good analytical and problem resolution skills
- Ideally experience from the banking or broker environment
- Very good customer centric mindset, with ability to manage customer expectations, customer-focused & service oriented
- Excellent team player, disciplined and conscientious approach
- Passion to learn and continuously grow
- German and English languae
Preferable Skills Are:
- Experience with JIRA and ServiceNOW
- Practical experience and understanding of relational databases (preferably Oracle RDBMS)
- Experience with GitHub
rtfolio management (DPM)
Preferable Skills Are:
- Experience with JIRA and ServiceNOW
- Practical experience and understanding of relational databases (preferably Oracle RDBMS)
- Experience with GitHub
#J-18808-Ljbffr
Senior Technical Manager Web, API & Mobile Arbeitgeber: FFB | Fidelity International
Als Arbeitgeber sind wir stolz darauf, ein dynamisches und unterstützendes Arbeitsumfeld zu bieten, in dem Innovation und Zusammenarbeit im Mittelpunkt stehen. Unsere Mitarbeiter profitieren von umfassenden Entwicklungsmöglichkeiten, einem flexiblen Arbeitsmodell und einem starken Fokus auf das Wohlbefinden. In Frankfurt am Main/Kronberg haben Sie die Möglichkeit, Teil eines engagierten Teams zu werden, das sich für die Schaffung bedeutungsvoller Finanzlösungen einsetzt.
Kontaktdaten:
FFB | Fidelity International Recruiting-Team
