Auf einen Blick
- Aufgaben: Leite die technische Servicebereitstellung für RISE mit SAP und sorge für Systemverfügbarkeit.
- Unternehmen: Führendes Unternehmen im Maschinenbau mit ca. 5000-6000 Mitarbeitern.
- Vorteile: Attraktives Gehalt, flexible Arbeitszeiten und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Umfeld mit hervorragenden Karrierechancen.
- Warum dieser Job: Gestalte innovative SAP-Lösungen und arbeite an spannenden Cloud-Projekten.
- Qualifikationen: Erfahrung in SAP-Serviceleitung und fundierte technische Kenntnisse in SAP RISE.
Das prognostizierte Gehalt liegt zwischen 63000 - 77000 € pro Jahr.
Industry: Mechanical Engineering Number of employees: approx. 5000 - 6000 Reference number: 4R4RYV97 Key
Facts: SAP technical service delivery, SAP RISE, SAP release management, SAP Cloud ALM, SAP S/4HANA, in Winterthur/home office.
Main tasks: Own the complete technical service delivery for RISE with SAP environments and help maintain system availability of at least 99% across the SAP landscape.
Serve as the central point of contact between the customer and SAP via SAP for Me.
Coordinate and manage service requests, incidents and escalations throughout their lifecycle.
Use SAP for Me dashboards to track SLAs and KPIs, identify potential issues at an early stage and ensure timely resolution.
Take responsibility for SAP release management, including the planning and coordination of transport deployments, upgrades, system refreshes and patching activities.
Own the service management of SAP Cloud ALM and SAP for Me.
Prepare and present regular service review reports covering system health, SLA performance and planned improvement measures.
Provide technical support for S/4HANA migrations and cloud transformation initiatives delivered under RISE contracts.
Introduce automation for monitoring and alerting in order to reduce incident response times.
Maintain and continuously develop your technical expertise in line with the Group IT strategy and business objectives.
Carry out any other duties assigned by management that are appropriate to the role and your professional qualifications.
Your qualifications: Several years of experience in SAP technical service delivery leadership.
Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP for Me, SAP BTP and IT service management.
In-depth knowledge of SAP service requests, SLA monitoring and system provisioning visibility.
Sound understanding of ITIL-based service management, particularly incident, problem and change management.
Extensive experience as an SAP Release Manager, including the coordination of multiple deployments and ownership of the SAP release calendar.
Experience managing SAP Basis system copies and updates as part of release activities.
Participation in S/4HANA projects covering the complete end-to-end project lifecycle.
Practical experience configuring and managing SAP Cloud ALM for requirements, testing, deployment and release management.
Knowledge of the core standard SAP end-to-end processes used by the business community.
Experience with business process monitoring, including the setup of process monitoring, KPIs and dashboards for end-to-end SAP processes.
Excellent English skills are essential.
German language skills are a significant advantage.
The salary range will be communicated confidentially. #J-18808-Ljbffr
SAP RISE Technical Lead (100%) Arbeitgeber: FFI Advisory GmbH
FFI Advisory GmbH bietet eine dynamische und unterstützende Arbeitsumgebung in Zürich, die auf Innovation und Teamarbeit setzt. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, kontinuierlichen Weiterbildungsmöglichkeiten und einer offenen Unternehmenskultur, die persönliche und berufliche Entwicklung fördert. Als Teil unseres engagierten Teams haben Sie die Möglichkeit, an spannenden Projekten zur Digitalisierung von HR-Prozessen mitzuwirken und Ihre Expertise in einem wachsenden Unternehmen einzubringen.
