FICOBA is a recruitment agency active since 1982 as an expert in temporary and permanent placement of qualified candidates. We act as a partner to a demanding clientele in the selection of their future collaborators.
Our client, a reputable Swiss software company, is looking for a Customer Support Technician M/F.
Customer Support Technician M/F 100%
Under the responsibility of the Support Team Manager, the customer support technician provides service to our clients by ensuring:
- The processing and follow-up of customer requests by phone, email and ticketing system.
- User assistance on all software modules: Accounting, Commerce (purchasing, sales, stock) and Payroll.
- Technical support and help with software configuration, installations, updates.
The position is evolutive depending on software experience.
Profile sought:
- Commercial or accounting apprenticeship certificate. - Accounting or software experience. - Experience in hotline or customer relations. - Excellent oral and written communication in French, German is a plus. - Knowledge of business management software is a plus. - Motivation, team spirit. - Excellent communication skills, team spirit. - Customer-oriented with a developed sense of service and a problem-solving attitude jidb5afa95aen jit0727aen jpiy26aen
Our client, a reputable Swiss software company, is looking for a Customer Support Technician M/F.
Customer Support Technician M/F 100%
Under the responsibility of the Support Team Manager, the customer support technician provides service to our clients by ensuring:
- The processing and follow-up of customer requests by phone, email and ticketing system.
- User assistance on all software modules: Accounting, Commerce (purchasing, sales, stock) and Payroll.
- Technical support and help with software configuration, installations, updates.
The position is evolutive depending on software experience.
Profile sought:
- Commercial or accounting apprenticeship certificate. - Accounting or software experience. - Experience in hotline or customer relations. - Excellent oral and written communication in French, German is a plus. - Knowledge of business management software is a plus. - Motivation, team spirit. - Excellent communication skills, team spirit. - Customer-oriented with a developed sense of service and a problem-solving attitude jidb5afa95aen jit0727aen jpiy26aen
