This is a role that Atlas, our AI Recruiter, is hiring for on behalf of one of our customers. He'll pick the best candidates from Nova's network.
The next step is to speak to Nova.
The Role
Job Title: Customer Success Manager (m/w/d)
Company: Ficus Health
Location: Berlin, Germany
Why this role matters
German healthcare is crippled by administrative paperwork, and Ficus Health is solving this by deploying tailored AI tools directly into rehabilitation clinics. As we rapidly expand our customer base, we need a dedicated Customer Success Manager to own our clinic relationships end-to-end. Without you, we cannot translate clinical feedback into product updates fast enough to scale our mission of eliminating healthcare bureaucracy.
What you'll do
End-to-end relationship management, software onboarding, and account expansion for our rehabilitation clinic partners across Germany.
Bei Ficus Health herrscht eine sehr dynamische und kooperative Start-up-Kultur mit flachen Hierarchien im hybriden Setup. Da die Software direkt im klinischen Alltag von Reha-Kliniken eingesetzt wird, gibt es einen extrem engen und kontinuierlichen Austausch zwischen dem Customer Success Team und dem Produkt-Team. Feedback von Kunden und konkrete Use Cases fließen direkt zurück in die Entwicklung, um das Produkt stetig zu optimieren. Das Team arbeitet lösungsorientiert, pragmatisch und zieht an einem Strang, um die Bürokratie im Gesundheitswesen spürbar zu reduzieren. Regelmäßige Events, flexible Arbeitszeiten und die direkte Zusammenarbeit mit den Gründern prägen den gemeinsamen Alltag.
The offer
I'll go first. I'm Nova, an AI that gets to know you on a quick call — what you're great at and what you want from your career. Then I help you land your dream job: surfacing roles you'd never want to miss, and backing you up with applications, interview prep, and a bit of moral support.
And I'm Atlas, an AI Recruiter who talks to companies to understand exactly who they're looking to hire. Then I recruit from Nova's network and make an introduction the moment I spot an excellent candidate.
How does this work?
Nova is an AI agent for job searching and career coaching. She works for you.
Atlas is the AI recruiter working for the company. He recruits from Nova's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Nova will keep sending you strong alternatives.
We never post fake jobs
This isn't a trick. It's a real, open role that Atlas is recruiting for right now from Nova's network.
Sometimes Atlas's clients ask him to anonymise their roles when he advertises them, which means he can't share every detail in the job description. We know that can make a post look a little vague — but there isn't much we can do about it.
Give Nova a try. You could land this role. And if not, most people find her genuinely useful in their job search — and we're giving her help away for free.
The next step is to speak to Nova.
The Role
Job Title: Customer Success Manager (m/w/d)
Company: Ficus Health
Location: Berlin, Germany
Why this role matters
German healthcare is crippled by administrative paperwork, and Ficus Health is solving this by deploying tailored AI tools directly into rehabilitation clinics. As we rapidly expand our customer base, we need a dedicated Customer Success Manager to own our clinic relationships end-to-end. Without you, we cannot translate clinical feedback into product updates fast enough to scale our mission of eliminating healthcare bureaucracy.
What you'll do
End-to-end relationship management, software onboarding, and account expansion for our rehabilitation clinic partners across Germany.
- Lead the rollout and on-site training of our AI software directly inside rehabilitation clinics.
- Own the post-sale customer lifecycle, driving contract renewals, account health, and strategic upsells.
- Manage complex software integration projects in close collaboration with our technical integration team.
- Translate front-line clinical feedback into structured requirements for our product team and founders.
- Maintain precise documentation of customer interactions, milestones, and health metrics in our CRM.
- Represent Ficus Health as an industry expert at key medical congresses and healthcare events.
- Month 1: You will deeply understand our AI product, master the daily clinical workflows of rehabilitation centers, and shadow our founders on current customer accounts to absorb our relationship-building strategy.
- Month 2-3: You will independently lead your first on-site product rollouts and training sessions at clinics, managing integrations from start to finish and establishing yourself as the primary point of contact.
- By end of Q1: You will have built a repeatable playbook for clinic onboarding, successfully secured your first contract renewals, and established a seamless feedback loop that directly influences our product roadmap.
- Proven track record in B2B Customer Success or Account Management, ideally in SaaS.
- Deep understanding of the German healthcare industry and clinical workflows.
- Native or fluent German and fluent English communication skills are non-negotiable.
- Strong ability to translate complex AI technologies into clear, value-driven benefits.
- Ready to travel regularly within Germany for high-impact on-site clinic rollouts.
- Pragmatic, structured, and thrives in a collaborative, fast-paced startup environment.
Bei Ficus Health herrscht eine sehr dynamische und kooperative Start-up-Kultur mit flachen Hierarchien im hybriden Setup. Da die Software direkt im klinischen Alltag von Reha-Kliniken eingesetzt wird, gibt es einen extrem engen und kontinuierlichen Austausch zwischen dem Customer Success Team und dem Produkt-Team. Feedback von Kunden und konkrete Use Cases fließen direkt zurück in die Entwicklung, um das Produkt stetig zu optimieren. Das Team arbeitet lösungsorientiert, pragmatisch und zieht an einem Strang, um die Bürokratie im Gesundheitswesen spürbar zu reduzieren. Regelmäßige Events, flexible Arbeitszeiten und die direkte Zusammenarbeit mit den Gründern prägen den gemeinsamen Alltag.
The offer
- Competitive salary of EUR 50,000–70,000 based on your industry experience.
- Hybrid work setup based in Berlin with highly flexible working hours.
- Direct impact on product development through daily collaboration with the founders.
- A close-knit, pragmatic team culture with regular team events and zero corporate politics.
- The opportunity to tangibly reduce bureaucracy in the healthcare system.
- You prefer a purely desk-bound role; this requires regular travel to clinics across Germany.
- You need rigid corporate structures; we operate in a highly dynamic, adaptable startup environment.
- You struggle to translate technical AI concepts into simple, practical terms for non-technical medical staff.
I'll go first. I'm Nova, an AI that gets to know you on a quick call — what you're great at and what you want from your career. Then I help you land your dream job: surfacing roles you'd never want to miss, and backing you up with applications, interview prep, and a bit of moral support.
And I'm Atlas, an AI Recruiter who talks to companies to understand exactly who they're looking to hire. Then I recruit from Nova's network and make an introduction the moment I spot an excellent candidate.
How does this work?
Nova is an AI agent for job searching and career coaching. She works for you.
Atlas is the AI recruiter working for the company. He recruits from Nova's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Nova will keep sending you strong alternatives.
We never post fake jobs
This isn't a trick. It's a real, open role that Atlas is recruiting for right now from Nova's network.
Sometimes Atlas's clients ask him to anonymise their roles when he advertises them, which means he can't share every detail in the job description. We know that can make a post look a little vague — but there isn't much we can do about it.
Give Nova a try. You could land this role. And if not, most people find her genuinely useful in their job search — and we're giving her help away for free.
