Customer Care Specialist - (Non Voice) remote in Manila

The Role

At Hello Connect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences.

Our culture is built on collaboration, continuous learning, and a commitment to excellence.

You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will manage live chat customer support for Hello Connect’s pioneer account, serving as the first point of contact for customers in the live chat, quickly and kindly solving their general inquiries, billing, and switching process issues to meet customer satisfaction goals.

You are expected to find solutions for complex cases by coordinating with support teams and developing a deep understanding of the industry products.

• What You’ll Do
• You are the first point of contact for our customers in the live chat.
• You respond to customer inquiries quickly, kindly, and with a solution-oriented mindset – ensuring that our SLAs for response times and customer satisfaction are met.

• You ensure smooth operational processes and assist customers with

• General inquiries
• The switching process
• Invoices
• Meter readings
• You find pragmatic and sustainable solutions for complex cases – working closely with our 2nd Level Support team.
• You develop an understanding of the industry topics and products.
• What You’ll Bring
• You enjoy helping customers solve problems and explaining complex topics in a clear and simple way.
• You have experience in customer service – ideally in live chat support.
• You have experience working with Intercom.
• You work quickly, efficiently, and can handle multiple chats at once.
• You take a proactive, structured, and solution-oriented approach – even when things get busy.
• For English-speaking agents: You have excellent English skills at C1 level.
• For German-speaking agents: You have excellent German and English skills at C1 level.
• Initial experience in the industry is a plus, but not required.

What We Offer

• Competitive Compensation: Beyond the standard package plus language premium.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, and generous leave benefits.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
• Dynamic

Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.

• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.
• Location

Work from home – Please note that you will need to visit our BGC office to pick up your equipment.

Duration

6-month project role with a possible extension.

We are an equal‑opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

• Europe

• APAC

• United States

• Canada

#J-18808-Ljbffr