Customer Support Specialist

Languages

Russian - fluent, German - from B2

About Us

Finber

An independent project in Germany focused on insurance, finance, and useful solutions for life and business.

We help clients navigate complex financial and insurance issues, find suitable solutions, and support them not only during the contract process but also after it's concluded.

We're growing and looking for someone to help our team with customer support, application processing, document management, and ongoing client support.

This is not aggressive sales or cold calling. This is careful, systematic work with people, applications, documents, insurance companies, and internal processes.

Duties

• Process incoming requests from new and current clients.
• Provide support to clients on current insurance contracts: data changes, requests, documents, statuses, and contract questions.
• Assist the team in preparing information for consultations.
• Request, verify and organize client documents.
• Communicate with clients via email, instant messaging, and internal channels.
• Interact with insurance companies, service partners and other organizations.
• Handle complaints, disputes and customer inquiries.
• Make sure tasks don't get lost: record statuses, reminders, deadlines, and next steps.
• Work with CRM, tables, forms, templates and internal instructions.
• Help improve processes: notice recurring problems, suggest how to simplify or systematize them.
• What is important to us
• German language from

: you need to understand letters, documents, responses from insurance companies and be able to formulate work messages, and also call companies if prompt responses are needed.

• Russian language - confident spoken and written.
• Attention to detail: In insurance, little things matter.
• Analytical mindset: It's important not just to "forward the email," but to understand what happened, what's missing, and what the next step is.
• Systematicity: the ability to organize chaos into tasks, statuses, folders, tables, and processes.
• Accurate written and oral communication.
• Ability to work with a large number of small tasks without loss of quality.
• Responsibility and independence: if a task is stuck, you see it and move it forward.
• Calmness in communication with clients, including in situations where the client is anxious or does not understand the process.
• We may be looking for a candidate with experience in one of these areas:
• assistant to the manager or sales department;
• accounting or document preparation;
• logistics;
• banking, insurance or financial sector;
• analytics, back-office, operational support.

Experience in insurance is a plus, but not a requirement. Attention to detail, consistency, and an ability to understand the processes are more important.

• It will be a plus
• work experience in Germany;
• understanding of insurance products or a desire to understand this topic;
• experience with tables, forms, templates, Google Workspace;
• experience in processing client requests and documents;
• ability to work with AI tools for drafting, structuring information, and speeding up routine work;
• understanding that customer support is not just about "answering," but about bringing the question to a clear conclusion.

What we offer

• Open-ended employment contract with a 6-month probationary period.
• Work in a small, friendly team without unnecessary bureaucracy, who are always ready to help.
• A clear area with real benefits for clients.
• Gradual immersion into insurance and financial products.
• Career growth within the company, opportunities for training and obtaining a license in financial areas
• The office is in Mannheim, but the main work can be done remotely.
• Important about the role

This position is for someone who enjoys order, documentation, clear processes, and seeing tasks through to completion.

What's important here isn't to "sell at any cost," but to correctly accept the request, understand the situation, gather the necessary information, pass the task on, or bring it to a conclusion.

We need a person who can act as a link between the client, the broker, the insurance company and the internal system.

How to respond

Send

• summary;
• a short story about your relevant experience;

• What programs, CRM, spreadsheets or systems did you work with?

• An example of a task where you had to organize documents, clients, processes, or complaints.
• #J-18808-Ljbffr