KNOWLEDGE ADMINISTRATOR focus GERMAN LANGUAGE

This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Your task:

1. Create working instructions and review/update them on a regular basis.
2. Communicate updates/changes on working instructions to in-house units and service providers.
3. Collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
4. Act as the interface to marketing/commercial to update information in the knowledge management tool.

Your contribution:

With the responsibility to ensure that agents read/understand working instructions, you will shape the future international CCM.

Your environment:

CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy, and Poland.

Your liberties:

If you have a passion for Customer Service, like flat hierarchies, and an international environment, you\’ve come to the right place. We are in the middle of a transformation process that you can help shape.

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