Fini is an AI customer support platform built for companies where support has become a problem of scale.
We are YC S22, backed by Matrix Partners, and work across marketplaces, e-commerce, gaming, fintech, banking, insurance, and healthcare.
Our AI agents resolve up to 90% of customer conversations
Our customers operate across millions of users, multiple languages, complex internal systems, and, increasingly, regulated environments. A wrong answer can mean a lost customer, a compliance problem, or both.
We are building Fini for that level of complexity.
About Fini
Fini is an AI customer support platform built for companies where support has become a problem of scale.
We are YC S22, backed by Matrix Partners, and work across marketplaces, e-commerce, gaming, fintech, banking, insurance, and healthcare.
Our AI agents resolve up to 90% of customer conversations
Our customers operate across millions of users, multiple languages, complex internal systems, and, increasingly, regulated environments. A wrong answer can mean a lost customer, a compliance problem, or both.
We are building Fini for that level of complexity.
Why this role exists
Sales at Fini has been founder-led so far.
That got us here. It will not get us where we want to go next.
Europe is one of our biggest opportunities: multilingual by default, full of large and regulated businesses, and increasingly full of support teams actively looking for a second-generation AI solution after the first one failed to deliver.
We want someone to own that market.
You will be the first enterprise sales leader dedicated to Europe. For a while, you will also be the only one.
You are not joining the European sales team. You are creating it.
You will carry the number, build the pipeline, close the first generation of flagship accounts, learn what works, and eventually build the team around the motion you prove.
What you will own
New business.
Build and close an enterprise pipeline across Europe. You will prospect directly, open doors, run discovery, create champions, navigate evaluations, and get deals through procurement.
Outbound is part of the job. There is no SDR team filling your calendar.
Expansion.
Some of our best accounts become significantly larger after the first deployment: more use cases, more channels, more geographies, more languages, more volume.
You keep the relationships you create and grow them. Hunting and farming are part of the same job.
The technical sale.
Our deals involve Heads of Support, CX leaders, engineering, security, AI teams, legal, procurement, and executives.
You should be comfortable going from a conversation about resolution rate and customer experience to one about APIs, data residency, hallucination controls, latency, evaluation methodology, and security.
You will need to understand integrations with Zendesk, Intercom, Salesforce, and the internal system somebody built in 2011 that the customer still cannot replace.
For regulated customers, you should be able to hold your own in conversations around GDPR, the EU AI Act, DORA, SOC 2, and data architecture without needing to elevate every question to someone technical.
You do not need to be an engineer. You do need to be curious enough to understand what you are selling.
Market building.
Help us figure out how Fini wins in Europe.
That includes positioning, competitive intelligence, pricing feedback, partnerships, events, local proof points, and understanding where the product needs to evolve.
You will have a meaningful voice in what we build next.
The feedback loop.
You will spend more time with European buyers than almost anyone else at Fini.
Deepak, Hakim, product, engineering, and GTM will depend on what you learn: why we win, why we lose, which objections keep appearing, which competitors show up, and what customers are asking us to build.
What we need from you
Enterprise experience that is actually yours.
You have closed complex, multi-stakeholder enterprise deals with security, legal, and procurement involved.
You understand six-figure contracts and sales cycles measured in months.
The logo on your CV matters much less than whether you can explain exactly how you created and closed the deal.
Technical credibility.
You do not need to write code.
But you should be able to understand how an AI product works, run technical discovery independently, ask an engineering leader intelligent questions, and answer the first layer of a security conversation in the room.
You can hunt and farm.
You can create pipeline from nothing and build relationships that compound after the first contract.
This role is difficult for someone who has only worked an existing book of business or has always handed the customer to an other team immediately after signing.
High agency.
There is no European playbook waiting for you.
You will decide which accounts matter, what outbound works, where we should showing up, which proof points we need, and how the territory should be built.
When something is missing, your instinct should be to create it.
High intent.
This matters a lot to us.
We are looking for someone who chooses Fini deliberately and wants the responsibility of being able to say, a few years from now:
“I built Europe.”
What this role is not
This is not a sales management job in year one.
You will build a team once the revenue justifies building one. Until then, you are carrying the bag yourself.
You should also assume that you will have to create a meaningful share of your own opportunities. Fini is growing quickly, but our European brand will not close deals for you.
If you want a mature territory, a large SDR organisation, a polished playbook, and a team of specialists surrounding every deal, this probably will not be the right role.
If you want to build those things, it might be.
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