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- Aufgaben: Drive key projects that boost revenue and enhance customer experience.
- Arbeitgeber: finmid empowers software businesses to integrate financial services seamlessly.
- Mitarbeitervorteile: Enjoy flexible work options, a home office stipend, and 30 days off.
- Warum dieser Job: Join a dynamic team in Berlin and shape operations with direct impact.
- Gewünschte Qualifikationen: Bachelor's or Master's in Business, Economics, or Finance; 1+ years in operations.
- Andere Informationen: Diverse perspectives are welcomed; apply even if your experience isn't a perfect match.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About finmid
finmid is a platform enabling software businesses to grow their revenue by embedding financial services in their product through a single integration. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn’t the mission but enables the mission. More about who we are and what we do here .
About the opportunity
We are seeking a motivated and energetic S&O Analyst to support our team in Berlin. In this role, you will take ownership of key projects that directly contribute to revenue growth with our top partners. You will collaborate with internal teams and have the unique opportunity to work in a cross-functional team environment, playing an essential role in shaping our operations and customer experience.
In this role, you will:
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Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.
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Conduct regular business reviews for key stakeholders to assess customer performance on metrics like volume, new use adoption, and buyer repayment behavior.
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Onboard new customers and proactively identify customer challenges, developing solutions to improve our product offering.
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Analyze data sets and customer feedback to identify trends and new opportunities.
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Improve processes to ensure faster turnaround times and reduced operational loads for the team and end customers.
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Take end-to-end ownership of projects and work closely with one of our founders.
What you need to be successful:
Background:
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You have a Bachelor or Master’s in Business Administration, Economics, Finance, or a related field.
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1+ years gained experience in operations, customer service, or a related area.
Skills:
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You have excellent English & German language skills
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You possess exceptional analytical and have experience with data analysis tools
Traits:
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You are analytical and enjoy structuring abstract problems into actionable recommendations
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You are a fast learner and work well within a fast-paced work environment
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You actively help yourself (and others) to be successful
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You give and receive open, direct and timely feedback
Benefits
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We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work
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We are flexible and cover whatever you need to be as productive as possible
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Home office stipend
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30 days time off
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Open-minded and transparent culture that includes regular get together meetings (e.g. All Hands, Brown Bag Lunch, Offsite)
We’re looking for people with passion, grit and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren’t afraid to challenge assumptions. Join us.
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Strategy & Operations Analyst Arbeitgeber: Finmid GmbH
Kontaktperson:
Finmid GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Strategy & Operations Analyst
✨Tip Number 1
Familiarize yourself with the financial services landscape and how software businesses can leverage these services. Understanding the intersection of technology and finance will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data analysis tools in previous roles. Be ready to discuss specific projects where your insights led to improved processes or customer experiences.
✨Tip Number 3
Highlight your experience in cross-functional collaboration. Be prepared to share instances where you've worked with different teams, such as Sales or Product, to resolve issues or enhance customer satisfaction.
✨Tip Number 4
Demonstrate your proactive approach by discussing how you've identified challenges in past roles and developed solutions. This will show us that you're not just a problem solver, but also someone who takes initiative.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Strategy & Operations Analyst
Tipps für deine Bewerbung 🫡
Understand the Company: Before applying, take some time to understand finmid's mission and how they empower software businesses. Familiarize yourself with their platform and the financial services they offer.
Tailor Your CV: Make sure your CV highlights relevant experience in operations, customer service, or data analysis. Emphasize any projects where you took ownership and contributed to revenue growth or improved processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with the responsibilities outlined in the job description. Mention your analytical abilities and your experience working in cross-functional teams.
Showcase Language Skills: Since excellent English and German language skills are required, be sure to mention your proficiency in both languages clearly in your application. If applicable, provide examples of how you've used these skills in a professional setting.
Wie du dich auf ein Vorstellungsgespräch bei Finmid GmbH vorbereitest
✨Understand the Company and Its Mission
Before your interview, take the time to research finmid and its role in the financial services sector. Understand how they empower software businesses and be ready to discuss how your skills can contribute to their mission.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, prepare examples from your past experiences where you successfully analyzed data or resolved complex problems. Be ready to discuss specific tools you've used for data analysis.
✨Demonstrate Collaboration Experience
The position involves working with various internal teams. Share examples of how you've effectively collaborated with different departments in previous roles, highlighting your communication skills and ability to resolve issues.
✨Prepare Questions About Customer Experience
Since improving customer experience is a key part of the role, come prepared with thoughtful questions about how finmid currently addresses customer challenges and what opportunities you see for improvement.
