Asset Architecture

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services development team is growing, and we are seeking an Asset Architect.

The Asset Development group focuses on rapidly delivering software products that augment and extend the company’s core offerings.

Using leading methodologies, modern tooling, and the Google Cloud Platform, the team emphasizes effective cloud architecture, development, and delivery.

The candidate will be expected to work in a remote team environment via web conferences, and via chat collaboration.

The candidate must be a self-starter and able to work independently.

If you thrive on leveraging your expertise to lead the design of complex and high-value software development projects, then this may be just the position for you!

Required Skills

• Strong knowledge of Cloud infrastructure best‑practices, especially Google Cloud.
• Excellent understanding of the continuous integration practice. Proficiency in specifying and implementing test and production environment infrastructure.
• Ability to define work, drive progress, and provide visibility of status using tracking tools such as Jira and Confluence.
• Strong software development background as a full‑stack developer.
• Experience working with end‑to‑end tool chains including project definition and organization, source control, linting, test automation.
• Familiarity with Jira and Confluence a plus.
• Proficiency with: Terraform, Git, Java Script, Typescript, HTML, CSS, Node. js and bash scripting.
• Familiarity with Docker and building and publishing efficient and secure images.
• Familiarity with: Nest. js, Vue, Visual Studio Code, Jira, Confluence.
• An understanding of cloud‑based software development considerations and architectures (GCP, AWS, etc.) and web‑based API interfaces (SOAP, REST, AJAX, Web Socket, etc.).
• Proficiency with using Unix‑based operating systems and utilizing the command line.

Qualifications

• 5+ years experience in application or integration software development.

Application development related to Computer‑Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus.

• 3+ years development experience in web‑based applications (HTML5, Java Script) and associated tooling such as j Query, Vue, React, Angular, etc.
• 3+ years of Terraform experience.
• 1+ year experience with web application hosting services such as GCP, AWS, Azure, Heroku, Open Shift, or self‑hosted environments using Docker and Node. js deployments.
• Bachelor of Science / Bachelor of Arts degree or equivalent work experience is required.

Work Location

This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.

For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

Compensation

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.

Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.

The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

We also offer Short & Long‑Term Disability, Basic Life Insurance, and a 401(k) saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching and self‑guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

EEO Statement

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are.

Five9 is an equal opportunity employer.

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