Customer Success Manager (m/f/d)

Big news from Flip Forward: We launched Flip Intelligence and secured $28M to fuel the future of frontline AI.

Our mission is to be the world\’s most used employee app by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company\’s internal information. If you\’re ready to make an impact and shape the work lives of millions of people, then you\’ve come to the right place!

Job Description

Are you passionate about direct contact with customers from a wide range of industries? Identification with the product is your top priority? Does your enthusiasm inspire others? Three times \“yes\“? Then we should get to know each other.

At Flip, you can expect a Customer Success department that is divided into Management, Support and Engineering. This enables us to offer our customers the best possible experience and find the right answer to every question. As part of a strong Customer Success team, you will proactively ensure successful and happy customers and make sure they get the most out of their Flip app.

Your responsibilities

You…

• will independently take on the planning, introduction and support of mid-market & enterprise customer projects
• are responsible for the preparation and implementation of kick-off events, workshops and regular meetings with your customers in order to drive their success story forward together
• take care of the conception of suitable introductory and training materials
• play an active role in the design and continuous optimisation of our growing Customer Success area and have the opportunity to take on responsibility – whether for internal projects or the development of new processes and structures
• will make a significant contribution to the further development of our sophisticated B2B SaaS product with your customer insights
• generate key value with your customer and product expertiseIn, as an interface between the customer and our internal sales, marketing and product teams

What you bring to the table

You…

• have at least 2 years of professional experience
• are familiar with interacting with customers and successful project management
• independently search for solutions and work independently
• enjoy talking to customers and know how to present convincingly
• handle challenging situations with ease
• have advanced English & German language skills

What we offer you

• Home Office Friendly: Decide for yourself where you want to work every day.
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model.
• Work-Life-Balance: We don\’t want you to grow roots to your desk chair. That\’s why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be part of something bigger : You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working abroad: At Flip you can also work abroad in the European Union. Let\’s talk about remote work in the interview.

At Flip, everyone is welcome – no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!

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As part of our hiring process, we conduct reference and background checks to help us make informed and fair hiring decisions. I consent to Flip contacting previous employers and referees to validate my work history, qualifications, and suitability for the role.

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