Customer Success Manager (m/w/d)

Customer Success Manager (m/w/d)

Apply locations Stuttgart, Germany time type Full time posted on Posted Yesterday job requisition id JR100777

Flowable is the leading provider of Intelligent Business Automation solutions that combines the power of Case, Process, and Decision support into a single platform.

Effortless integration, fast-time-to-market, and unmatched flexibility, makes Flowable the top choice for companies worldwide to drive operational excellence and transformation.

As our first Germany based Customer Success Manager, reporting to our Head of Customer Success EMEA, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment.

What you’ll be doing:

• Customer enablement – Assisting with the onboarding and activation of Flowable customers, identifying risks in achieving their stated business goals, ensuring they are utilizing all their licenses, as well as providing general customer guidance to increase the product adoption rate.
• Satisfaction – Understanding customer outcomes by communicating with customers, analyzing satisfaction rates and gathering other feedback to drive retention and growth.
• Collaboration – Acting as the primary contact between the company and our customers, working closely with several departments within Flowable teams including sales, product support, product management, service delivery and the global management team.

What you bring:

Are you customer service orientated with excellent organization, presentation and communication skills? If this sounds like you, then take a look at our technical requirements:

• University degree in Business Computer Science or similar.
• At least 3 years’ experience as a Customer Success Manager, Business Consultant or similar role.
• Experience with SaaS products in Enterprises (B2B) is essential, exposure and knowledge in the BPM area or with AI Agents is a plus.
• Business Case development skills and ability in calculating the success metrics.
• Experience in our target industries in Manufacturing, Retail, Banking, Insurance or Healthcare is a plus.
• Fluency (C1) in German and English is essential.

What you can expect:

You will enjoy flexible working hours, training, and home-office possibilities. However, we think these are the most interesting advantages of working at Flowable:

• Innovative Product – We leverage cutting-edge technologies, with Flowable being the leading Enterprise platform for intelligent business process automation and driving digital transformation and AI Agents.
• Direct impact – As our first Customer Success Manager in Germany, you will have the opportunity to help shape our CSM offering and organization globally in a dynamic team.
• Variety – Supporting various enterprise customers across Europe in various industries, especially in DACH, you can expect a dynamic and fast paced working environment where no two days will be the same.
• Career Development – At Flowable, you have the opportunity to take on responsibility in a rapidly growing company and actively shape your career path.

Please note that the advertised position is associated with a special position of trust and involves performing specific work in the development of an area governed by cybersecurity regulations. We may request a criminal background check and/or a debt registry report in individual cases during the selection process.

About Us

Flowable is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process and Decision support into a single platform. Used by many of the world’s leading organizations like SAP, Dow Jones and many other Fortune-500 companies to quickly build and deploy business applications that increase business efficiency, deliver outstanding customer experience and drive operational excellence.

Founded in 2010, Flowable has Offices in Switzerland, Germany, US and Singapore. We provide innovative solutions in Intelligent Automation, Business Process Management (BPM) and Adaptive Case Management (ACM), enabling the digital transformation of business processes.

Our passion is to develop integrated, flexible, extensible and powerful products and solutions to use across all industries.

Based on the long-term experience from both customer projects and product development in the BPM domain, Flowable provides world-class Intelligent Automation solutions with a strong emphasis on human-centric workflow. In cooperation with a worldwide network of partners, Flowable is dedicated to enable customers to organize their work through the fusion of BPM, ACM, enterprise content services and other technologies.

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