Job Description:
Horizonia is looking for a Junior IT Service Desk Administrator. The company is known for its "one family" culture, long-term partnerships, and stable career development paths, providing IT process optimization and security-focused services for international clients.
Who Are We Looking For? (Candidate Profile)
- Education: Completed IT vocational training / apprenticeship (e.g., Fachinformatiker) or a comparable technical qualification.
- Experience: Entry-level to Junior, with initial hands-on practical experience in IT support, service desk, or user help desk environments.
- Language Skills: English (Fluent/Operating Language) is required, alongside a high proficiency in German (C2).
- Location & Availability: 100% on-site availability in Hallbergmoos (Landkreis Freising, Germany). Please note: there is no remote option for this role.
- Security Clearance: Willingness and eligibility to undergo a standard security clearance process due to the nature of the projects.
- Working knowledge of Windows client OS and Microsoft Office.
- Familiarity with Active Directory, basic networking, and general IT infrastructure.
- Ability to troubleshoot and document technical issues in a structured, service-oriented manner.
Nice-to-Have Skills (Plus):
- Familiarity with ITSM/ticketing tools and CMDB concepts.
- Knowledge of ITIL processes (ITIL Foundation certification is a great asset or willingness to obtain it).
- Exposure to international or multicultural corporate environments.
Key Responsibilities and Challenges:
- First-Level Support: Act as the single point of contact for incoming IT inquiries and incident reports from users.
- Ticket Management: Register, qualify, document, and monitor open tickets within the ITSM tool, ensuring strict compliance with SLAs.
- Issue Resolution: Perform initial analysis and resolve technical issues directly at the first-level stage whenever possible, or escalate to higher support teams when required.
- Documentation: Support CMDB data quality and maintain knowledge base articles.
- IT Asset Management: Assist with hardware issuance, equipment exchange, returns, and proper asset documentation.
What the Company Offers:
- Permanent full-time contract (40 hours/week) with 30 days of vacation.
- Structured onboarding process and dedicated mentoring.
- Clear internal career paths with a gradual increase in responsibility toward Professional/Senior roles.
- Company-sponsored training and certifications (e.g., ITSM / ITIL certification).
- The opportunity to work within a professional, stable, and security-critical international setting.
How to Apply:
If you meet the profile requirements and are ready to kickstart your career in a high-security IT environment, please apply through this portal by submitting your updated CV in PDF format.
Required Skills:
Hardware Environment Reports Eligibility Data BASIC Support Data Quality Development Asset Management Process Optimization Articles Analysis ITIL Compliance Partnerships Returns Onboarding Mentoring Active Directory Optimization Availability Infrastructure Networking Security Education Windows Documentation English Training Microsoft Office Management
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