(Senior) Operational Key Account Manager (m/f/diverse)
befristet
The next great job, just minutes away!
Tasks
- Act as the primary operational contact for assigned key accounts, ensuring successful end-to-end implementation, stabilization, and continuous operational management.
- Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.
- Support customer tenders from an operational perspective.
- Create and maintain SOPs with clear operational instructions for Customer Service Teams.
- Monitor and optimize profitability and service quality in collaboration with t:m interfaces.
- Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.
- Identify and implement operational process improvements.
- Provide operational project support.
Requirements
- Bachelor’s degree + 5 years, Master’s + 3 years, or vocational training + 8 years of relevant logistics experience.
- Ideally, several years of experience in handling and managing radioactive and/or temperature-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).
- Fluent in English.
- Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.
- Independent, solution-oriented and pragmatic approach, with strong problem-solving skills.
- Excellent intercultural and communication skills to work effectively in a matrix organization.
- Strong negotiation skills.
- Severely disabled applicants with equal aptitude are given preferential treatment.
Benefits
Company bonus (if applicable)
Free parking
Flight privileges
Business cell phone / iPad
Employee events
Hybrid working possible
Flexible working hours
Development programs / Training options
Company doctor
Showers
Free snacks / drinks
EGYM WellPass
Discounts
Contact
MelinaNikolopoulos
HR
time:matters GmbH
About time:matters GmbH
We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier.For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?
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(Senior) Operational Key Account Manager (m/f/diverse) in Frankfurt am Main Arbeitgeber: Flughafen Jobs
Die Lufthansa Engineering & Operational Services GmbH bietet als Arbeitgeber ein dynamisches und unterstützendes Arbeitsumfeld, in dem Fahrzeuge- und Gerätemechaniker (m/w/d) die Möglichkeit haben, an innovativen Sonderfahrzeugen zu arbeiten. Mit einem starken Fokus auf Weiterbildung und persönlichem Wachstum fördern wir die Entwicklung unserer Mitarbeiter und bieten attraktive Benefits sowie ein kollegiales Team, das gemeinsam an der Zukunft der Luftfahrt arbeitet. Unsere Lage am Flughafen ermöglicht es Ihnen, Teil eines spannenden und abwechslungsreichen Arbeitsalltags zu sein, der sowohl technische Herausforderungen als auch die Chance bietet, einen direkten Beitrag zur Luftfahrtindustrie zu leisten.
