Field Operations Manager

Your mission

• Conduct live confined space demonstrations for clients, distributors, and partners, showcasing the drone and software capabilities and technical features.
• Perform regular flight testing in the field and gather feedback to improve product features and performance.
• Develop and deliver comprehensive training sessions for distributors and partners, covering drone operation, software use, safety, and troubleshooting.
• Update and maintain technical documents such as training materials and user manuals to support effective onboarding and knowledge transfer.
• Provide ongoing support and refresher training to ensure distributor competence in using drones and software.
• Manage remote drone repairs, troubleshoot technical issues, and minimize customer downtime.
• Coordinate field operations logistics, including scheduling, inventory management, and equipment readiness, while ensuring compliance with safety and industry standards.

A person who would succeed:

You are passionate about drones and winning your battles. A successful communicator with proven experience. A sharp personality that shows the best example with drive, respect, and is armed with undefeatable internal force and realistic positiveness. A team member who finds consensus, supports, and can run together. A human being who cares, listens, and acts, someone your team can trust and count on.

Your profile

• Technical Expert in drone operation and post-processing software. Strong troubleshooting and repair skills for drones and related hardware/software. Deep understanding of drone safety, flying challenges, and limitations.
• Proven experience designing and delivering training programs for technical products.
• Exceptional presentation skills, with the ability to communicate technical concepts to diverse audiences.
• Strong interpersonal and relationship-building skills to establish trust with clients and distributors.
• Ability to analyze and incorporate customer feedback to improve operations and product development.
• Autonomous with excellent organizational and time management skills to coordinate field operations and manage multiple priorities.
• Ability to work cross-functionally with product development, sales, QA, and marketing to achieve shared goals.
• Analytical mindset to identify recurring issues and drive continuous improvement.
• Dynamic and business savvy with an understanding of challenges that startups and scaleups are facing.
• Fluency in English is essential; French, German, or other European languages is a plus.

Why us?

Join us in a dynamic, fast-growing, and exciting environment. Be part of building from a startup to scale-up. Contribute to a safer workplace for our clients. Work with passionate, talented, and committed teammates. Enjoy continuous training, flexible working time, 25 vacation days, and other caring conditions. We have been consecutively rewarded as a Swiss Top 100 Start-up, and we host regular social events. Our flexible benefits platform increases financial power through various perks, gifts, and benefits. Work in modern offices located within a compound of buildings full of start-ups, and enjoy the support of a team-elected Chief Happiness Officer, ensuring our shelves are always loaded with fruits, juices, and cakes.

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