Your missionAct as the primary Customer Support person in the company and primary point of contact for customers, managing, investigating, and following up on support tickets through resolution.Diagnose reported technical issues, coordinate resolutions with internal engineering teams, and ensure timely and clear communication with customers throughout the ticket lifecycle.Develop and continuously improve short- and long-term after-sales strategies, including customer support, maintenance, spare parts management.Track and report field quality indicators and recurring issues, including MTBF and failure rates to support corrective actions and product improvements.Maintain the customer portal, including FAQs, products documentation, troubleshooting guides, and support resources.Turn recurring support cases into self-service documentationAssist with drone repairs during peak periods or capacity constraints to help maintain the standard repair turnaround target.Support flight-testing activities for continuous improvement and product demonstrationsAddress challenges in a respectful, constructive, and solution-oriented manner.Your profileAt least 5 years of experience in technical customer support, after-sales, or a related roleTechnical educational background (ES, HES, Bachelor’s, or equivalent) in electronics, mechatronics, robotics, or a related field.Strong hands-on technical mindset, with the ability to understand complex hardware products and independently troubleshoot hardware and software issues.Comfortable with hands-on technical troubleshooting and hardware diagnosticsFamiliarity with ticketing systems and quality/reliability metrics (e.g. MTBF, failure rate)Excellent written and verbal communication skillsFlexible, rigorous, and able to work independentlyFluent in EnglishWhy us?Evolution in a dynamic, fast-growing and exciting environment.Have measurable impact in the innovative projects that matter.Work with passionate, talented and committed teammates in a reasonably sized team.Be part of a recognised robotics company, Swiss scale-up. Consecutively rewarded as Swiss Top 100 Start-up and no 1 robotics start-up company 23/24Ensure your growth and profit from continuous trainingBe part of where humans are important!Modern offices in a compound of buildings full of start-ups.A team-elected Chief Happiness Officer, making sure the shelves are always loaded with fruits, juices and cakes.Weekly Flybotix gym session by a professional coach.Access to personal benefits platform.Onsite restaurants/cafeteria and vending machines.Onsite gym club, with reductions offered for start-ups. #J-18808-Ljbffr
Technical Customer Support Engineer Arbeitgeber: Flybotix
Flybotix ist ein hervorragender Arbeitgeber, der innovative Technologien im Bereich der Robotik vorantreibt und seinen Mitarbeitern die Möglichkeit bietet, an spannenden Projekten zu arbeiten, die die Zukunft der Drohnentechnologie gestalten. Mit einem dynamischen Arbeitsumfeld, das Kreativität und Teamarbeit fördert, sowie umfangreichen Möglichkeiten zur beruflichen Weiterentwicklung, ist Flybotix der ideale Ort für talentierte Software-Ingenieure, die ihre Fähigkeiten in einer zukunftsorientierten Branche einbringen möchten.
