h3Role Description /h3pThis role is part of the Production Support Department and is responsible for Onboarding and CRM solutions on all live platforms, to ensure they are running smoothly and without issues. /ph3Team Responsibilities /h3ulliApplication Support - ensure that the application is maintained and working efficiently and against agreed service levels /liliIssue Management - analyse, investigate, and allocate for resolution and closure for all issues /liliChange Management - support guidance for testing and release process for production fixes /liliService Support - support the Service Managers in delivering services within KPIs, SLAs and contractual obligations /li /ulh3Specific Role Responsibilities /h3ulliInvestigation of errors in live high-end platforms. /liliResearching and fixing defects based on description. /liliDeveloping code, scripts, schemas required to solve complex technical issues. /liliInvestigating problems on databases, web and application servers. /liliDealing with performance issues. /liliCommunication with Production Analysts and Testers. /liliAutomation of manual processes within Production support (CSI). /liliWorking in a group of highly skilled support developers to resolve production issues. /li /ulh3Performance Assessment /h3ulliKPI reporting - issue management performance against KPIs /liliAvailability - uptime during core and non-core hours /liliPerformance - performance metrics during core and non-core hours /liliReliability - test results and performance during real failure events /li /ulh3Required Experience /h3ulliAbility to read and debug code and understand log entries /liliExperience with C++ and Java programming (Spring preferred) /liliExperience in Relational Databases - Oracle is preferred. /lili2 or more years production support experience /liliBasic Knowledge on Core Banking processes and tools is preferred /liliStrong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients /liliWillingness to learn new things is important as there is a lot to learn and master. /liliLogical thinking, positive \"can-do\" attitude and reverse engineering skills /liliExcellent English skills, written and verbal /li /ulh3Desired Skills (but not a must have) /h3ulliBorland and Visual Studio (MSVC) C++ /liliExperience in process automation analysis and design /lilisupport experience in bank or financial vendors across multiple technologies / platform /liliKnowledge of ITIL. /liliFluent proficiency in German and/or Italian (written and spoken) is a plus /li /ulh3About FNZ /h3pFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. /ppWe created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. /ppWe partner with the world's leading financial institutions, with over US$2.5 trillion in assets on platform (AoP). /ppTogether with our clients, we empower nearly 30 million people across all wealth segments to invest in their future. /p #J-18808-Ljbffr
Production Support Developer in Mendrisio Arbeitgeber: FNZ
Als Spezialist für Regulatory Reporting in München, Augsburg oder Hof bieten wir Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten. Unsere flexible Arbeitszeitgestaltung und die Option auf mobiles Arbeiten fördern eine ausgewogene Work-Life-Balance, während 30 Tage Urlaub und zusätzliche Sonderurlaubsregelungen für ehrenamtliche Tätigkeiten Ihre persönliche Entfaltung unterstützen. Zudem profitieren Sie von modernen Büroräumen, einer hervorragenden Verkehrsanbindung und attraktiven Mitarbeiterangeboten, die unser Engagement für Ihr Wohlbefinden und Ihre berufliche Weiterentwicklung unterstreichen.
