About Fonio
We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. About Fonio
We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build
the world's first fully automated CRM . 8.000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of
Europe's most exciting growth stories ! Your Role
As Technical Customer Success Manager for the DACH market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups. What To Expect
Own a portfolio of DACH SMB customers across their full lifecycle Build relationships, surface value, and find new use cases for AI agents to keep customers engaged Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction) Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives Maximize the value generated from each customer in your portfolio Spot churn risks early and act on them Manage your activity autonomously in HubSpot Who We're Looking For
2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus Native or C2 French, strong English Structured, autonomous, results-driven You build trust easily with customers, by phone or video You take initiative, test, iterate, and don't wait to be told what to do Comfortable with CRM (ideally HubSpot) and data-driven workflows Willing to relocate to Vienna for 1–2 months initially What We Offer
€60,000–80,000 OTE Equity: you help build it, you should own a piece of it Equipment of your choice A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR) Regular team offsites Office in Vienna, onsite, in an ambitious team that wants to do the most exciting work of their careers Hiring Process
15 min intro call 30 min skill interview 20 min culture call with our Founders
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Technical Customer Success Manager – DACH Market Arbeitgeber: fonio.ai
Fonio ist ein hervorragender Arbeitgeber, der eine dynamische und innovative Arbeitsumgebung bietet, in der Kreativität und Eigenverantwortung geschätzt werden. Als SEO Manager haben Sie die Möglichkeit, in einem wachsenden Unternehmen zu arbeiten, das sich auf die Entwicklung von KI-gestützten Sprachagenten spezialisiert hat, und dabei Ihre Fähigkeiten in einem unterstützenden Team weiterzuentwickeln. Die Unternehmenskultur fördert kontinuierliches Lernen und bietet zahlreiche Wachstumschancen, während Sie gleichzeitig an einem bedeutenden Produkt arbeiten, das kleinen und mittelständischen Unternehmen hilft, ihre Kommunikation zu optimieren.
