Modern Workplace & End User Support Specialist

h2 /h2 h5ABOUT FORFIRMbrFORFIRM delivers innovative, tailored solutions to real business challenges by combining deep industry expertise with a flexible, knowledge-driven approach. We are proud to be a company with no predefined barriers or rigid frameworks: we listen, we understand, and we build solutions that truly meet our clients' needs. Our culture is based on meritocracy, openness, and personal initiative - a place where everyone can shape their role and contribute meaningfully.brABOUT THE ROLEbrWe are looking for a strongModern Workplace End User Support Specialist /strong to provide technical support to end users and manage Microsoft 365 workplace technologies. The role includes supporting Windows environments, Microsoft 365 services, user lifecycle activities, and endpoint devices, while contributing to the administration of Intune, Entra ID, and modern workplace solutions. Working closely with infrastructure and security teams, you will help ensure a secure, efficient, and productive digital workplace experience. /h5 h5KEY RESPONSABILITY /h5 ul liProvide technical support to end users onsite, remotely, and via phone. /li liManage incidents, service requests, and service operations through the corporate ITSM platform. /li liAdminister and support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online. /li liManage user identities and access through Microsoft Entra ID (Azure AD) and Active Directory. /li liConfigure, deploy, and manage corporate devices through Microsoft Intune, including enrollment policies, compliance policies, configuration profiles, and application deployment. /li liSupport device lifecycle management activities, including provisioning, replacement, onboarding, offboarding, and Windows 11 migrations. /li liPerform hardware and software compatibility assessments and contribute to operating system deployment projects. /li liMonitor endpoint compliance and participate in patch management and security standardization activities. /li liTroubleshoot complex issues related to authentication, synchronization, endpoint management, and Microsoft 365 services. /li liCollaborate with infrastructure, cloud, and security teams to ensure operational excellence and service continuity. /li liMaintain and improve technical documentation, operational procedures, and knowledge base articles. /li liProvide recommendations for improving end-user productivity, device management, and Microsoft Modern Workplace adoption. /li /ul h5TECHNICAL REQUIREMENTS (HARD SKILLS) /h5 ul li2-4 years of experience in Service Desk, End User Computing, Modern Workplace, or Microsoft 365 support roles. /li liStrong knowledge of Microsoft Windows 10 and Windows 11 environments. /li liExperience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive. /li liGood knowledge of Microsoft Entra ID (Azure AD) and Active Directory administration. /li liExperience with Microsoft Intune / Microsoft Endpoint Manager for device management and application deployment. /li liKnowledge of device enrollment technologies, Windows Autopilot, compliance policies, and configuration profiles. /li liExperience using ITSM ticketing platforms. /li liStrong troubleshooting capabilities across Windows, Microsoft 365, identity services, networking, and endpoint management. /li liUnderstanding of security best practices, patch management, and endpoint compliance. /li liFluent Italian language skills. /li liGood knowledge of English. /li /ul h5KEY SOFT SKILLS /h5 ul liStrong customer-oriented and service-driven mindset. /li liExcellent communication and interpersonal skills. /li liStrong analytical and problem-solving abilities. /li liAbility to work independently and manage priorities effectively. /li liProactive attitude and willingness to continuously learn new Microsoft technologies. /li liCollaborative approach and ability to work effectively with technical and non-technical stakeholders. /li /ul