Auf einen Blick
- Aufgaben: Install und unterstützen Sie hochmoderne Roboter für die Lebenswissenschaften in ganz Europa.
- Unternehmen: Wachsendes Unternehmen mit Sitz in Dubai, führend in der Protein-Kristallographie.
- Vorteile: Wettbewerbsfähiges Gehalt, Gewinnbeteiligung und persönliche Leistungsprämien.
- Weitere Informationen: Dynamisches Team mit hervorragenden Entwicklungsmöglichkeiten.
- Warum dieser Job: Arbeiten Sie an innovativen Technologien und reisen Sie durch Europa.
- Qualifikationen: Bachelor-Abschluss in IT/Ingenieurwesen und Erfahrung mit Robotik und Automatisierung.
Das prognostizierte Gehalt liegt zwischen 51750 - 63250 € pro Jahr.
Field Support Engineer - Protein Crystallography & Liquid Handling
FORMULATRIX is a rapidly growing company, headquartered in Dubai, UAE. Founded in 2002, we have since grown to be the global leader in protein crystallization imaging and automation.
Building on our market-leading position in Protein Crystallography, we have expanded our product range to include a line of unique microfluidic-based liquid handlers and a game-changing digital PCR system.
These markets offer the company significant room for growth, and we are looking for an experienced candidate to integrate into our European support team.
This field support engineer position within our European Support Team is a home office-based position in the greater Frankfurt, Germany area.
It requires a hands-on, detail-oriented person, able to work directly with our customers throughout Europe.
This involves on-site installation of sophisticated robotic systems for life-science research, customer training and follow-up support, both from home office and in the field.
The position requires 60% + overnight travel, potentially on short notice.
- Primary Work Responsibilities
- Based in the Frankfurt, Germany area, as a member of the support team in Europe, reporting to the European Support Manager.
- Service existing systems throughout Europe.
- Customer training and support from home and in the field, via phone, email, or remote access tools such as Team Viewer.
- Escalate issues to the USA HQ when necessary.
- Up to 60% overnight travel.
- Record customer interactions and issues in our CRM database.
- Maintain and record detailed notes during customer support work.
- Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
- Provide a regular support summary in weekly team meetings.
- In-house repair and testing of MANTIS/ µPULSE instruments.
Qualifications
- Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
- Experience with precision automation, robotics, software, microfluidics.
- Experience with digital imaging systems, Lasers and optics.
- Highly proficient with computers, (Windows OS), networking and IT-related activities.
- Quick learner with good interpersonal skills.
- Native German and excellent English language skills, both written and verbal, are essential.
- Experience supporting high-value instrumentation in similar environments (e. g. Synchrotron facilities).
- Salary and benefits package will be competitive with market rates.
- Profit-sharing plan for exceptional candidates.
- Personal performance bonus
- Pension contribution
- #J-18808-Ljbffr
Field Support Engineer - Protein Crystallography & Liquid Handling Arbeitgeber: Formulatrix
FORMULATRIX ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in der Region Frankfurt, Deutschland, eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf persönliche Entwicklung und Wachstumsmöglichkeiten, profitieren unsere Mitarbeiter von einem wettbewerbsfähigen Gehaltspaket, einschließlich einer Gewinnbeteiligung und leistungsbezogenen Boni. Unsere Unternehmenskultur fördert Teamarbeit und Innovation, während wir an der Spitze der Protein-Kristallographie und Automatisierung stehen.
