Technical Account Manager -German/English speaker
Job Info
- Job Identification 22581
- Job Category Technical Account
- Posting Date 09/16/2026, 10:15 AM
- Job Schedule Full time
Job Description
Office based 4 days per week in Kelsterbach, Frankfurt
Would you like to join the leading global provider of network security solutions to help strategic
accounts optimizing their customer experience? At Fortinet we are looking for a Technical
Account Manager to build a long term trusted relationship by operating as primary technical
advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer
business/technical needs that will be used to provide technical support solutions tailored to their
needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving
the overall customer experience via best practices and technical recommendations that will
optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting
edge security products then come and join our team.
Key Responsibilities
- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage
Educational and Experience Requirements
- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage-equivalent in FCP
Must have the right to work in Germany
Must be a business level German + English speaker
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Technical Account Manager -German/English speaker in Frankfurt am Main Arbeitgeber: Fortinet, Inc.
Fortinet ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet, in der Mitarbeiter ihre Karriere im Bereich Cybersicherheit vorantreiben können. Mit einem attraktiven Gesamtvergütungspaket und umfangreichen Schulungsprogrammen fördert Fortinet das persönliche Wachstum und die berufliche Entwicklung seiner Mitarbeiter. Die Möglichkeit, hybrid zu arbeiten, sowie die Zusammenarbeit mit einem engagierten Team von Fachleuten machen Fortinet zu einem idealen Ort für alle, die einen bedeutungsvollen Beitrag leisten möchten.
