Job Description
Office based in Kelsterbach 4 days a week. Must be a German and English speaker (business level)
Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
Key Responsibilities
- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetingsProduce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage
Educational and Experience Requirements
- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification FCP, FCSS, FCX a distinct advantage or similar
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Technical Account Manager Arbeitgeber: Fortinet
Fortinet ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Deutschland eine dynamische und innovative Arbeitsumgebung bietet. Mit einem starken Fokus auf Weiterbildung und Entwicklungsmöglichkeiten fördert das Unternehmen eine offene Kultur des Wissensaustauschs und der Zusammenarbeit. Die Möglichkeit, Teil eines erfolgreichen Teams zu sein und an der Spitze der Cybersicherheitsbranche zu arbeiten, macht Fortinet zu einem attraktiven Arbeitsplatz für alle, die eine bedeutungsvolle Karriere anstreben.
