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- Aufgaben: Provide top-notch technical support to partners and customers while troubleshooting issues.
- Arbeitgeber: Join Fortinet, a global leader in cybersecurity with over 12,000 employees worldwide.
- Mitarbeitervorteile: Enjoy hybrid work options and be part of a multicultural team.
- Warum dieser Job: Make an impact in cybersecurity while growing your skills in a dynamic environment.
- Gewünschte Qualifikationen: 3+ years in networking/security, strong TCP/IP knowledge, and customer-oriented attitude required.
- Andere Informationen: Industry certifications and familiarity with security protocols are a plus.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Who we are.
Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries around the world and employ more than 12,000 people worldwide.
Position Overview and Job Responsibilities:
- Providing technical support and assistance to Fortinet certified partners and customers.
- Running real-time troubleshooting sessions with partners/customers.
- Testing and reproducing partner/customer issues in Laboratory.
- Working on escalations from Level 1 technical support team.
- Reporting Software/Hardware related issues to R&D department.
Requirements:
- 3+ years of experience in networking or security industry.
- In-depth knowledge of TCP/IP.
- Hands-on experience with security devices Firewalls/IPS/Mail Security Gateways.
- Proficient spoken and written English.
- Positive, communicative, and customer-oriented attitude.
- Ability to work in a multicultural team environment.
- Quick learner.
Desirable:
- Familiar with dynamic routing protocols and its implementation (OSPF, BGP).
- Experience with VPNs (IPSec, SSL, L2TP, GRE).
- Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication).
- Knowledge of database maintenance and SQL.
- Familiar with Web application security and vulnerabilities (experience with exploits is a plus).
- Having any of the industry certificates (FCNSP, CISSP, CCNP, CCSP, CCNA).
- Fluent English and other CEE languages.
Education/Nice to Have:
- Bachelor\’s Degree in Electrical Engineering or Computer Science or equivalent experience.
- Master\’s Degree in Electrical Engineering or Computer Science preferred.
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Technical Support Engineer - Germany Arbeitgeber: Fortinet
Kontaktperson:
Fortinet HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Engineer - Germany
✨Tip Number 1
Make sure to familiarize yourself with Fortinet's products and solutions. Understanding their offerings will not only help you in technical discussions but also show your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your knowledge of TCP/IP and security devices like Firewalls and IPS. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare for real-time troubleshooting scenarios. Practice common issues that customers might face and think through how you would approach solving them, as this is a key part of the job.
✨Tip Number 4
If you have any relevant certifications, be ready to discuss them in detail. Highlighting your certifications can set you apart from other candidates and show your commitment to professional development.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Engineer - Germany
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Fortinet's mission and values. Highlight your understanding of their innovative solutions and commitment to customer satisfaction in your application.
Tailor Your CV: Make sure your CV reflects your 3+ years of experience in networking or security. Emphasize your hands-on experience with security devices and any relevant certifications you hold.
Craft a Strong Cover Letter: In your cover letter, express your passion for cybersecurity and your customer-oriented attitude. Mention specific experiences that demonstrate your ability to troubleshoot and work in a multicultural team.
Showcase Technical Skills: Clearly outline your technical skills related to TCP/IP, dynamic routing protocols, VPNs, and authentication methods. Provide examples of how you've applied these skills in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei Fortinet vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience in networking and security. Highlight specific projects or challenges you've faced, especially those involving TCP/IP and security devices like firewalls and IPS.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting, be ready to walk through your thought process when diagnosing issues. Use examples from your past experiences where you successfully resolved technical problems.
✨Communicate Clearly and Effectively
As a Technical Support Engineer, communication is key. Practice explaining complex technical concepts in simple terms, as you may need to assist customers who are not as tech-savvy.
✨Emphasize Your Customer-Oriented Attitude
Fortinet values a positive and communicative approach. Share examples of how you've gone above and beyond for customers in previous roles, showcasing your commitment to customer satisfaction.
