Remote Customer Service Representative (m/f/d) with Norwegian - Warranty services in Berlin

Are you looking for an exciting job that offers you the full flexibility of working from home? We are looking for motivated and communicative Norwegian-speaking Customer Service Representatives (m/f/d) to support our customer service team for an extended warranty provider for consumer electronics and home appliances 100% from home. If you enjoy working with people, then Foundever is the right place for you!

Start: 05.10.2026 | Location: Remote | Weekly hours: 20 - 40 h

Working hours: Mon - Sat between 08:00 AM and 8:00 PM

Salary: 2.639,33 - 2.839,33 €/month (Fixed salary 2.409,33 € /month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

Your Benefits

• Career changers are very welcome!
• Individual work environment tailored to your preferences thanks to 100% remote work.
• Digital, paid training and hardware provided
• Team events: Even when working from home, you are not alone - take part in virtual team events and stay in touch.
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups.
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more.
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally.
• International advancement opportunities through global German-speaking projects.
• Save time and protect the environment: No commuting means more time for other activities and reduces CO2 emissions.
• 27-31 vacation days (depending on length of service) plus special leave.Optional German language classes

Your New Tasks

• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Your Qualifications

• Fluency inNorwegian (C2-level) andEnglish (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PCliteracy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

Requirements For Working From Home

• Broadband connection (DSL, VDSL or cable)
• Internet connection with at least 16 Mbit/s downstream and 1 Mbit/s upstream
• Quiet, lockable room with ergonomic workstation
• Residence in Germany

Sounds like the right job?

You have any further questions?

Feel free to contact us by e-mail: karriere.berlin@foundever.com

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever! Where are you staying?