Automotive Technician Resume Sample

Applied For: Auto Production Engineer/Automotive Technician

Objective:

• Imaginative and innovative individual with proven management, service, technical, training, operation, and new business development skills, volume and customer satisfaction, which illustrate the ability to combine cost control, revenue growth, and improvements through effective staff training and motivation.

Skills:

• Monitoring Customer Satisfaction Index.
• Technical Issue Consultancy.
• Improvements in service standards to increase customer footfall, retention, and quality of service.
• Ability to successfully work under pressure in a dynamic, multi-tasked environment.

Professional Experience:

• 1. FAST Automotive Technical Engineers Cooperative.

Automotive Technical Production Engineer

Conducted yearly, monthly, and daily planning and follow-up of all production and raw materials requirements. Prepared, implemented, and updated production plans (schedules) for all orders. Controlled and optimized inventories of finished products and raw materials. Maintained production machines in optimal conditions.

• Led the team that achieved the ISO 9001-2000 certification.
• Instated KPI system and the 5S, Kaizen systems.
• Developing solutions for production and operational problems.
• Increased technicians‘ daily productivity and controlled the performance of the production lines, improving efficiency and preparing branches for significant growth.

Defined and directed all activities within a department. Analyzed and tracked the performance of personnel by using control sheets and reports generated by customer feedback data and accounts. Drafted and ensured compliance of dealer’s standards based objectives. Followed up with manufacturers to identify areas of improvement. Established Warranty section and ensured warranty claims were in line with warranty policy. Trained and supervised technicians and engineers.

• Achieved targets for turnover, customer retention, gross margin budget, and market share growth, profits, sales, and service retention consistently.
• Established this brand new service center including (employees, equipment, tools, warranties, PDI, all necessary forms, and documents… etc.).
• Retained customers by providing on-road services. Regular follow-up.

Different officer ranks various positions. Most notable was the vehicle production branch chief in different maintenance units that implement general & direct ordnance support maintenance, repair, overhaul for different types of vehicles, equipment, etc. Perform maintenance management, administrative, leadership of technical section, workshops mainly as following:

Education and Training:

Mercedes Vehicles Training Course. Germany.

Empowerment and Motivation Course. Jordan.

Kia Vehicles Technical Training Course. South Korea.

Identification of ISO system training course. Jordan.

Customer’s Communication and Satisfactions Course. UAE.

• Edit the resume sample with your particulars.

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