Requirements
▪ Strong computer skills and the ability to effectively use technical tools for both presentation and reporting purposes
▪ Excellent skills in Excel, Outlook and other Microsoft applications
▪ Willingness to face new challenges and openness to change, with the motivation to continuously learn and develop their professional career
▪ Native German, English C1
▪ Minimum 1 year of relevant experience
▪ Must-have: Excel, Outlook, Microsoft applications
▪ Nice-to-have: Banking background (not required)
▪ Flexible, committed, open for direct customer contact and able to communicate internally effectively
Tasks & Responsibilities
▪ Collaboration with various internal teams, such as sales, operations, and compliance, to ensure a smooth customer experience when processing trades and resolving issues
▪ Training and supporting Corpay customers regarding relevant processes to reduce their future reliance on support and the number of inquiries
▪ Support efficient cash flow through timely collection of open receivables
▪ Monitoring, tracking, and reporting of open trades requiring wire instructions
▪ Ensuring compliance with regulatory requirements, including GDPR and CASS regulations
▪ Independent handling of minor complaints in collaboration with dealers, escalating larger complaints to the complaints department and the client support management
▪ Escalation of suspected non-settlements to client support management
▪ Ensuring current and correct process documentation for all tasks is available and regularly maintained
▪ Promoting the use of the online platform by customers to increase security and strengthen their independence, referring customers for online demonstrations to the cross-border team to reduce inquiries and manual processes
▪ Central point of contact for managing and resolving compliance inquiries, both internally and in relation to banks
▪ Monitoring and central coordination of payment inquiries and investigations via Salesforce
▪ Creating error and incident reports from the perspective of the client support team
▪ Maintaining accurate and up-to-date customer data in the CRM system and documenting all customer contacts and transactions
▪ Continuously developing recommendations and process improvements for sustainable enhancement of customer experience
▪ Close collaboration with dealers and supporting them and their customers as the first point of contact
▪ Building, maintaining, and further developing customer relationships through outstanding service
Core Benefits
▪ Attractive compensation package: 45–50 T€ base salary + up to 12 T€ bonus
▪ Significant influence in a small, growing two-person team with direct visibility to management
▪ Strategically key role in driving growth and customer satisfaction
▪ Clear work-life balance: 25 vacation days, no travel required, flexible work-from-home option as needed
▪ Extensive learning and development opportunities through close collaboration with Sales, Compliance, and Operations
▪ Work at the Munich office of an internationally active fintech company with a modern tool stack
Required Experience
mind. 1 Jahr Erfahrung
Employment Type
Full-time
Hiring Process
1) Application
2) Initial video interview with the Managing Director
3) Second interview with the Client Support Team Lead in Munich
4) In-person interview to get to know the team
5) Final decision-making round, including reference checks and, if necessary, compliance checks
6) Job offer + signing of the contract
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