Custody Operations Associate

Who are we?

Falcon X is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets.

Operating at the intersection of traditional finance and cutting‑edge technology, Falcon X addresses the industry's foremost challenges: navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets.

As a comprehensive solution for all digital asset strategies from start to scale, Falcon X operates as the connective tissue empowering clients with seamless navigation through the ever‑evolving cryptocurrency landscape.

Role Overview

As a Custody Operations Associate, you will be the guardian of the firm’s most critical assets.

This isn't a “back‑office” clerical role; it is a high‑stakes operational position.

You will ensure the flawless execution of digital asset movements, maintain the integrity of our custody records, and continuously optimize the workflows in accordance with MAS requirements in respect to safeguarding.

Responsibilities

• Support the day‑to‑day operations of our custody services: ensure seamless functioning of custody operations by managing daily tasks efficiently.
• Assist trade operations and other cross‑functional teams: collaborate to ensure smooth and efficient execution of transactions, client services, and maintaining the integrity of custody records including MAS requirements in respect to daily reconciliation procedures.
• Transaction support and client verification: conduct ID verification and wallet whitelisting to adhere to established security protocols, ensuring compliance and safeguarding client assets; escalating any non‑compliance in a timely manner to the Singapore compliance team.
• Token movement management: oversee the secure transfer of tokens, ensuring accuracy and timeliness in all token movements.
• Key management: implement robust key management practices to protect digital assets, including the generation, storage, and rotation of cryptographic keys.
• Account reconciliation: perform daily account reconciliations to ensure accuracy and consistency in financial records, identifying discrepancies and resolving them promptly; any matters are escalated to Compliance and senior management.
• Client enquiries: address client inquiries related to custody services, providing timely and accurate information to enhance and maintain client satisfaction.
• Engineering and application enhancement: work closely with engineering teams to identify opportunities for application enhancements that improve operational efficiency and service delivery.
• Client interactions: foster strong relationships with clients through regular communication and personalized service, understanding their needs and addressing any concerns.
• Management reporting: generate comprehensive reports to support daily custody operations and provide insights into performance metrics.
• Development of KPIs, KPI tracking, reporting, and operational procedures: establish and monitor key performance indicators to measure operational success, track progress, and report findings to management; develop and refine operational procedures to optimize processes.
• Interaction with regulators: engage with regulatory bodies, answering inquiries and assisting with audits to ensure compliance with industry standards and regulations.

Requirements

• 5+ years of relevant experience in a trading firm, hedge fund, investment bank, or similar financial institution.
• Crypto assets experience preferred.
• Demonstrated experience supporting institutional clients or complex, high‑value clients in a regulated financial environment.
• Solid understanding of financial products and basic custody processes.
• Superb self‑management skills – you love organizing your work with the help of checklists and measuring your progress.
• Effective communication skills, both written and verbal.
• Collaborative team player with a proactive attitude.
• Previous experience working in a fast‑paced, high‑pressure environment.
• Bachelor’s degree in Finance, Business Administration, or a related discipline, or equivalent practical experience.
• Desire to become an expert on digital assets such as Bitcoin and Ethereum.
• SOCII documentation experience is a plus.
• Inclusivity Statement

Falcon X is committed to building a diverse, inclusive, equitable, and safe workspace for all people.

Our roles are intended for people from all walks of life.

We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, Falcon X would like to acknowledge that the EEOC survey has limited potential responses that you can select.

For legal reasons, Falcon X must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

Falcon X is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally‑recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws.

A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Falcon X.

Please inform Falcon X’s People team at

, if you need assistance with participating in the application process.

Apply Now

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