Head of Revenue Operations

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper’s Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets.

At the heart of Copper's offering is Multi‑Party Computation (MPC) technology – the gold standard in secure custody.

Copper’s award‑winning custody system is unique in that it can be connected to centralised exchanges, De Fi applications and even staking pools without the assets leaving the custody.

Built on top of this state‑of‑the‑art custody, Clear Loop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges.

This solution underpins a full prime services offering, connecting global exchanges and enabling customers to trade and settle directly from the safety of their MPC‑secured wallets.

At the heart of our commercial strategy, the Revenue Operations (Rev Ops) team plays a critical role in unifying sales, marketing, and customer success.

This team drives operational excellence by creating scalable processes, leveraging data‑driven insights, and aligning cross‑functional teams to maximise growth and efficiency.

The Rev Ops team operates as a backbone to the revenue engine, streamlining go‑to‑market motions and championing system innovation.

Role Purpose

Head of Revenue Operations will play a critical role within the Rev Ops team, working directly with the Chief Operations Officer to define and implement standard operating procedures and risk governance models throughout the organisation.

Key Responsibilities

• Lead and optimise operational processes across Marketing, Sales, Client Services, and Relationship Management to enhance the client experience and maximise revenue generation.
• Ensure all key processes are fully documented and governed, including ownership, regular reviews, and version control.
• Design and implement Rev Ops‑specific Standard Operating Procedures aligned with organisational objectives.
• Own and manage the Rev Ops tech stack’s risk matrix in collaboration with IT Security to ensure compliance and operational resilience.
• Drive performance through data and insights by enabling revenue teams with the analytics and reporting needed for effective planning and execution.
• Collaborate with functional heads to define KPIs that align with business goals and support consistent revenue growth.
• Salesforce Leadership
• Act as the Salesforce subject‑matter expert, defining the platform roadmap in alignment with strategic priorities.
• Provide governance over all Salesforce requirements to ensure alignment with business strategy and industry best practices.
• Lead and contribute to strategic Salesforce initiatives, including scoping, requirements gathering, change management, and successful project delivery.
• Sales Enablement & GTM Systems
• Develop and maintain a comprehensive sales enablement programme, ensuring ongoing training through a mix of live sessions and digital content.
• Maintain and govern sales training materials, ensuring they are regularly reviewed and updated.
• Oversee the administration and adoption of go‑to‑market systems, ensuring they are effectively integrated and leveraged by revenue‑generating teams.
• Define and enforce internal SLAs for both business‑as‑usual Salesforce support and project‑related tasks, ensuring timely delivery and accountability.

Essential Experience

• Certified Salesforce professional with extensive experience in a role related to Salesforce.
• Experience in a Rev Ops or CRM leadership role.
• Established experience managing a high‑performing strategy team operating within financial services.
• Proven track record of driving performance for successful revenue teams.
• Analytical skills to develop effective processes and reporting systems that provide key insights.
• Ability to communicate, present, and influence all levels of the organisation, including executive and C‑level.

Desirable Experience

• Experience with Revenue Cloud (CPQ).
• Worked in the tech/fintech sector with a start‑up or scale‑up across multiple territories.
• Experience working in the crypto/digital assets space.

Benefits

• Paid Time Off – a minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays, with an additional day of annual leave for each year of service.
• Comprehensive Medical Insurance – inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded.
• Life Insurance – enhanced pension contributions, including an enhanced employer matching contribution.
• 24/7 Employee Assistance Programme (EAP).
• Equal Opportunity Employer

Copper is an equal opportunity employer.

We embrace diversity and equal opportunities in a serious way.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Copper is a Disability Confident Employer; please let us know if you have a disability or require any assistance during the recruitment process, and we will be happy to accommodate.

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