Field Service Technician in Wien

FRANK-PTI develops and supplies laboratory testing instruments and testing systems for industrial applications, including the paper, specialty paper, board and packaging industries, as well as other material sectors such as textiles and plastics. To strengthen our service team, we are looking for a Field Service Technician (m/f/d), with a focus on providing servicing and calibration services to customers in Austria and throughout Europe. Your Responsibilities

Installing, commissioning and carrying out functional tests on FRANK-PTI laboratory testing instruments at customer sites Performing maintenance and repairs, analysing faults and troubleshooting both on-site and remotely by telephone or Microsoft Teams Carrying out service assignments, including structured documentation such as service reports, test and measurement records, and records of corrective measures and spare parts Providing calibration services for our instruments in accordance with customer- and instrument-specific requirements, including documenting the calibration results Instructing and training users in the operation and maintenance of the equipment and in basic troubleshooting Providing technical feedback to the Development and Product Management teams regarding fault patterns, potential improvements and recurring issues Supporting the Sales and Internal Sales teams with technical questions relating to applications, feasibility, spare parts and equipment modifications Planning travel and service assignments in Austria and throughout Europe in coordination with the Service Coordination team Your Profile

Completed technical vocational training, for example as an electronics technician, mechatronics technician, electrical engineer or industrial mechanic, or a comparable qualification Experience in technical field service involving complex instruments or machinery; experience with laboratory, measurement or testing equipment would be an advantage An interest in or experience with calibration and measurement or testing procedures, combined with accurate and traceable documentation skills Confidence in reading circuit diagrams, wiring diagrams and technical drawings A systematic approach to troubleshooting, a hands-on mentality and a customer-oriented manner Qualification as an electrical specialist would be desirable, or a willingness to obtain the relevant additional qualification Very good German language skills and sufficient English for technical communication; additional languages would be an advantage A high willingness to travel within Austria and Europe, including assignments lasting several days, as well as a valid Category B driving licence Confidence in using laptops and service tools; structured documentation should be second nature to you What We Offer

A permanent, full-time position A company car, also available for private use Varied servicing and calibration responsibilities in an international customer environment Short decision-making processes and close collaboration with the Mechanical Engineering, Electrical Engineering and Software teams Long-term career prospects in a specialised and internationally active company 25 days of annual leave A structured onboarding process, product training and short decision-making processes Modern work equipment, including a laptop and smartphone, as well as the support of a strong team comprising Internal Sales, Development and Sales An occupational pension plan and supplementary health insurance JobRad company bicycle leasing programme Place of Work and Service Area

Service area:

Austria and Europe; regular travel is required

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