Engineering Manager - Customer Support (m/f/d)

Engineering Manager – Customer Support (m/f/d)

Berlin

Location: Come and join us in Hamburg, Berlin or Barcelona.

Freenow empowers smarter mobility decisions, helping people move freely and cities thrive.

We’re looking for a dynamic Engineering Manager to lead our Passenger and Driver Care team. In this role you will rebuild a team to ship customer and driver support automations, build AI assist features and lead certain integrations, while working with talented frontend, backend and AI engineers.

If you’re ready to bring your ideas, lead with impact, and rebuild a team to deliver the best support experience, hop on board for your next ride with Freenow.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Ensure a sustainable delivery of your team while giving transparency, making pragmatic trade-offs and motivating the team with your positive energy.
• Integrate and collaborate with other disciplines and other tech leads as one team.
• Develop and improve processes and software development techniques together with your team.
• Help your software engineers to grow: Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals.
• Foster autonomy in decisions and processes of your squad.
• Work with the recruiting team: Not only on attracting but also on retaining and onboarding new team members.

TO BE SUCCESSFUL IN THIS ROLE:

• You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin.
• You\’re familiar with financial processes such as charging customers, creating invoices, providing data to accounting.
• You possess strong leadership skills and can effectively guide and motivate your team.
• You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team.
• Your way of communication is structured and transparent as well as polite but clear.
• You have a growth mindset and can quickly adapt to change.
• You are a creative problem-solver and enjoy finding innovative solutions to challenging engineering problems.
• You are interested in leveraging LLMs to build the best customer and driver support experience.
• Excellent English communication skills (written and verbal).

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Mobility Credit

Health Insurance

Employee assistance program

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.