Engineering Manager (Support & AI)

• We’re looking for a dynamic Engineering Manager to lead our Passenger and Driver Care team.

In this role you will rebuild a team to ship customer and driver support automations, build AI assist features and lead certain integrations, while working with talented frontend, backend and AI engineers

• If you’re ready to bring your ideas, lead with impact, and rebuild a team to deliver the best support experience, hop on board for your next ride with Freenow
• Ensure a sustainable delivery of your team while giving transparency, making pragmatic trade-offs and motivating the team with your positive energy
• Integrate and collaborate with other disciplines and other tech leads as one team
• Develop and improve processes and software development techniques together with your team
• Help your software engineers to grow: Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals
• Foster autonomy in decisions and processes of your squad
• Work with the recruiting team: Not only on attracting but also on retaining and onboarding new team members

Benefits

• Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
• Birthday off: Celebrate in style with an extra dy off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.

Qualifications

• You are a creative problem-solver and enjoy finding innovative solutions to challenging engineering problems
• You’re familiar with financial processes such as charging customers, creating invoices, providing data to accounting
• You are interested in leveraging LLMs to build the best customer and driver support experience
• Your way of communication is structured and transparent as well as polite but clear
• You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team
• You have a growth mindset and can quickly adapt to change
• You possess strong leadership skills and can effectively guide and motivate your team
• Excellent English communication skills (written and verbal)
• You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin
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