Head of Product Rider & B2B

Location : We are flexible! Come and join us either in Hamburg, Berlin or Barcelona or feel free to work 100% remotely in the EU*

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team that strives for excellence and enjoys having fun. Are you ready for your next ride?

The Rider team in FREENOW is responsible for crafting great user experiences for our passengers and B2B clients across all our multi-mobility products like Ride hailing, Taxi, E-Scooters, Bike, Car rental, Public transportation, etc. This team primarily owns our iOS and Android passenger apps, B2B admin tools, web tools, and all our external partner integration APIs. The Rider team continuously innovates and optimizes user experiences with high-quality UX, personalization, and a focus on solving user problems. They are primarily responsible for business metrics like NAUs, Retention, CLV, and Passenger NPS, to name a few.

YOUR DAILY ADVENTURES WILL INCLUDE:

We are looking for a seasoned product leader with experience in leading a competent product organization, deep experience in building and optimizing high-scale tech products that create a compelling value proposition for consumers and businesses.

• Define and drive the product strategy for FREENOW consumer products that improves and delivers great user experiences for both our B2C and B2B customers.
• Collaborate with engineering, design, analytics, and data science to define an ambitious product strategy, develop and maintain a prioritized product backlog, and execute on delivering great experiences for users.
• Build and mentor a team of highly capable junior and senior product managers.
• Be extremely customer-centric and able to empathize with customer pain points.
• Have a first principle problem-solving mindset, always challenging the status quo, and the ability to break complex problems into smaller, solvable issues.
• Launch minimum-viable products based on quantitative and qualitative data on user behavior and experimentation, continuously iterating to enable a more delightful customer experience.
• Oversee product launches, product marketing, and other go-to-market activities for all Rider and B2B products.
• Communicate effectively with both technical and non-technical stakeholders, ensuring that the team’s work is well-understood and supported.
• Able to use data to drive decisions, measure product performance, and communicate impact to gain buy-in from senior executives.

TO BE SUCCESSFUL IN THIS ROLE:

• Minimum 3+ years experience as a Head of Product/Director of Product managing a team of at least 3-5 product managers.
• Previous experience in internet consumer-facing industries such as eCommerce or any multi-sided marketplace is required.
• Good understanding of how to build great consumer experiences for mobile apps serving millions of users across multiple geographies.
• Excellent analytical skills and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Empathy for users and a drive to discover and resolve their pain points.
• Excellent business acumen, customer-centric, team-oriented, and results-oriented.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

in one of the countries where we have a legal entity

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age.
We want you to grow and evolve, bringing your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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