Operations Manager

Job Responsibilities

Join us in building the operational backbone of our German market! As an instrumental part of our team, this role is designed to spearhead operational advancements through the power of data-driven insights and local intelligence. Your mission? Uncover untapped opportunities, streamline our processes for peak efficiency, and orchestrate seamless roll-outs of improvements. Embrace the leadership mantle by driving impactful projects and steering product feature enhancements.

Work on the forefront of day-to-day operations and translate real-world feedback from drivers and fleet partners into business cases that drive product and process innovation. Design and implement end-to-end strategies (e.g. allocation, incentive programs, communication) to optimize passenger and driver experience, using data to identify and solve systemic bottlenecks. Own large-scale projects from conception to post-launch evaluation, such as fleet type launches or marketplace feature configurations to ensure we maintain a competitive edge in the German market.

Coordinate the launch of new cities and the introduction of new mobility segments in line with the expansion roadmap to scale Freenow’s footprint and diversify the service offering across the country. Identify, negotiate, and scale relationships with major fleet owners and cooperatives to provide a stable, professional supply base. Manage the development and continuous improvement of operational processes and tools, ensuring they are scalable and aligned with our growth targets. Lead local operations forums and manage a complex matrix of central stakeholders to negotiate priorities and secure buy-in for high-impact operational changes.

Our tools: GSuite, Tableau, Metabase

Qualifications

• Proven capability to take full ownership of complex initiatives, effectively aligning diverse stakeholder groups to drive consensus and deliver permanent solutions.
• Ability to navigate large datasets and extract actionable insights that steer operational strategy and drive meaningful business improvements.
• Exceptional structured work approach with experience in designing and auditing operational frameworks to ensure quality and scalability.
• 5+ years in a high-growth startup or fast-paced operations environment, track record of owning operational workstreams and delivering market-level results (Preferred familiarity with ride-hailing or app-based delivery services).
• Excellent verbal and written communication skills in both German (C1) and English, with the professional maturity to handle internal and external negotiations.
• Understanding of marketplace unit economics and the ability to balance growth with profitability.

Benefits

• Sabbatical leave: Get rewarded for your hard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regular development check-ins.
• Birthday off: Celebrate in style with an extra day off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.