- Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets
- As a key member of the CRM team, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth
- Drive the technical design, implementation, optimization, and scalability of CRM systems
- Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals
- Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency
- Ensure data quality, integrity, and compliance through audits and analysis
- Troubleshoot CRM performance issues and optimize system functionality
- Analyze CRM data to generate insights and recommendations
- Manage technical vendors and maintain system documentation
- Develop in-app messages and email templates using HTML, CSS, and JavaScript
- Write SQL and Python scripts for segmentation and ETL processes
Benefits
- Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
- Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
- Welcome & anniversary gifts: We’ll send you a little something to celebrate these special occasions.
- Mobility benefits card: Get from A to B on us. Every month you’ll get a mobility budget to try out different transport options.
- Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
- Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
- Birthday off: Celebrate in style with an extra dy off each year.
- Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.
Strong analytical and problem-solving skills with a data-driven mindsetSelf-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applicationsAbility to collaborate with engineering teams in North America on technical implementationsExperience with API integrations and understanding of data structures and microservicesMinimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food deliveryExperience in lifecycle marketing or product management is a plusProficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customizationExcellent stakeholder management and communication skills in English to be able to translate business opportunities to technical solutionsBachelor’s degree in Information Technology, Computer Science, Business, or a related field
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Senior CRM Technology Manager Arbeitgeber: Freenow
Als Business Development Manager bei uns haben Sie die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das Ihre berufliche Entwicklung fördert. Wir bieten flexible Arbeitsoptionen, ein umfangreiches Talententwicklungsprogramm und einzigartige Vorteile wie Sabbaticals und Mobilitätsbudgets, um sicherzustellen, dass Sie sowohl persönlich als auch beruflich wachsen können. Unsere Unternehmenskultur legt großen Wert auf Teamarbeit und offene Kommunikation, sodass Sie direkt mit unseren Produkt- und Strategie-Teams zusammenarbeiten können, um innovative Lösungen für unsere Partner zu entwickeln.
