Transition Assistance Program

We are looking for individuals who want to join our Team atRamstein Air Base, GermanyApply NowJOB OPENINGTitle: Transition Assistance Program (TAP) Data Entry AssistantLocation: Ramstein Air Base, GermanyStart Date: ImmediatelyJob-Type: Part-Time On-CallThis is a part-time on-call (PTOC) position. (*Substitute and replace personnel for planned and unplanned absences at the Administrative office. Personnel should be available on short notice.)SummaryPersonnel needed to provide TAP data entry and administrative assistance for the congressionally mandated TAP at the M&FRC, Ramstein Air Base, Germany.

The Contractor will work directly with the TAP Core Compliance Expert (CCE) and the Supervisory Community Readiness Consultant (CRC) and will provide basic information on the TAP process to transitioning service members and their families.QualificationsLanguage: Read, write, speak, and understand the English language and achieve a minimum score of 50 on the Test for English as a Foreign Language (TOEFL) or equivalentExperience: 3 years of experience using Microsoft Office products (Word, Excel, PowerPoint, Outlook)Ability to interact with staff and customers successfullyAbility to gather, compile, and track TAP data in assigned systemsAbility to assist the TAP program and staffCustomer service experience and skills and the ability to type at a minimum of 50 WPMAnswer and operate a multi-line telephone, and use a current computer and audio-visual equipment.Able to lift 50 lbsTHE DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:Meet, greet, and assist customers at the M&FRC and M&FRC Spouse Hub in a friendly, service-oriented mannerAssist customers via face-to-face, email, virtual, and telephonic methodsEnsure all customers sign in prior to receiving service and check for proper identification when requiredEstablish, maintain, and update the TAP Data Entry Assistant continuity book(s)Administer the timely and accurate input of congressionally mandated documentation for the TAP program. Gather, compile, and track data incorporated in the AFFIRST System and DoD TAPMonitor and update registration, waitlists, and attendance for TAP workshops. Communicate attendance to all TAP counselorsCreate and disseminate pertinent information and inquiries to program participants for the collection and entry of data for statistical reports and TAP workshop registrationPrepare, process, and track correspondence utilizing the TAP org boxDisseminate customers to TAP counselors for TAP-related services.

May schedule clients for appointments as requested by TAP CCEMonitor the progress of service members in the TAP program, identify members potentially not meeting required timelines, and communicate issues to TAP CCECommunicate with TAP CCE daily regarding work tasksProvide a variety of support services as needed to improve the effectiveness of the TAP Staff and its ability to provide TAP services as directed by the TAP CCEPrepare and update TAP marketing materials including but not limited to website, flyers, social media, etcMaintain and clear service members in vMPF once TAP mandates have been completed. Contact service members if visits are required to complete TAP mandatesCreate sessions on the TAP Events website for TAP workshops. Update sessions after confirming attendance for each workshopInput TAP workshops in AFFIRST, M&FRC Org Box Calendar, and TAP Events and update changes as neededUse DoD TAP to verify service member data is accurate on all eForms, including verifying Pre-Separation Counseling attendance prior to each TAP workshopProvide input to TAP CCE for required reports to Air Force HeadquartersAccess, review, and assist with corrective actions on the monthly Veteran's Opportunity to Work (VOW) report to prepare for submission to Air Force HeadquartersPrepare and disseminate TAP workshop reminder emailsPrepare and disseminate monthly emails to each service member listed on the loss roster to ensure timely notification to start the TAP processUpdate TAP computers and provide IT supportPerform outreach efforts and assist in determining the need for TAP information, identifying what services should be emphasized, preparing or locating informational materials, and disseminating such materials to the military communityAssist with TAP workshop setup, facilitation, and breakdownRequires ability to move around the office and carry light items such as books, papers, and filesAPPLICATION PROCESSFor more information, go to our website.

Upload your resume directly at https://french-DOCPER/SOFA/Logistical Support StatusThis position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.–French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Powered by JazzHRAeSQVeMa3Q