Head of Customer Service Lifecycle Offer Management (all genders)

Head of Customer Service Lifecycle Offer Management (all genders) Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience. Frequentis Customer Services (CS) is the global service organization of the Frequentis Group, responsible for service governance, the lifecycle management of all maintenance, managed service, and as-a-service offerings, and their operational fulfillment. Scrollen Sie die Seite nach unten, um alle damit verbundenen Stellenanforderungen und alle Verantwortlichkeiten zu sehen, die erfolgreiche Kandidaten erwarten können. Our Mission : We act as the core connector between our customers, Strategic Business Units (SBUs), and our operational Service Teams. Our focus is on reliable operations, long-term customer satisfaction, and sustainable service business growth. Our Customers : We serve public sector clients in the field of critical infrastructure across all Frequentis business domains. Our highly available backend systems support uninterrupted, secure communication and vital information flows for emergency organizations, airspace providers, and state-related institutions. Our Portfolio : CS ensures that all services—ranging from traditional support contracts to modern managed and “as-a-service” (aaS) models—are delivered in a structured, consistent, and customer-oriented manner based on a standardised service management system. Key Tasks As the successor to the Head of Lifecycle Offer Management (LCOM) role you will operate at the intersection of strategy, sales, and service innovation — with direct impact on business growth and market positioning. The role shapes the future service portfolio, especially in areas like Managed Services and lifecycle models, directly influencing Frequentis\' market positioning and the long-term evolution of our services. Department Leadership