(Senior) Expert – Commercial Processes (Care Enablement) (m/f/d)

About Us

Fresenius Medical Care is a global leader in Medical Devices, dedicated to developing innovative solutions that improve patients\‘ lives. Our mission is to create real value for our customers through high agility, quality, and efficiency.

To strengthen our team, we are looking for a (Senior) Expert – Commercial Processes (Care Enablement) who will play a key role in optimizing our end-to-end processes in Sales and Customer Service.

Responsibilities

• Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer master, customer service, accounts receivables processes and technology landscape and coordinate stakeholders toward implementation
• Responsible for leading a specific sub-process within the Quote-to-Cash end-to-end process landscape (e.g., pricing, sales master data, contract management, etc.)
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer master, customer service or accounts receivables domain, from concept to implementation
• Documentation and monitoring of business processes
• Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes
• Planning, organizing, and conducting workshops and training sessions to optimize sales processes
• Design, implement, and track KPIs to monitor and optimize performance across the entire Quote-to-Cash process

Your Profile

Bachelor Degree in Business Economics, IT, Finance, or a related field. At least 7-10 years of experience in customer service, sales, business (process) management, or IT project management. Knowledge of the pharmaceutical or medical technology industry is a plus. Experience in IT project management and digital tool implementation. SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution. Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio). Excellent moderation, presentation, and project management skills. Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools. Languages: Fluent English (spoken and written); additional languages are an advantage. Willingness to travel internationally.

What We Offer

• A high-impact position with global responsibility and strategic influence
• A dynamic and innovative work environment with short decision-making processes
• Opportunities for professional growth and continuous learning
• A collaborative and diverse international team
• Competitive compensation and attractive benefits

Ready for your next career step?

Ready for your next career step?
We look forward to receiving your application!