Knowledge Lawyer – EU Capital Markets and Listed Companies (m / w / x)

Joining the IBM Technology Expert Labs teams means you\’ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you\’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients\‘ goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you\’ll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. If you are passionate about success with both your career and solving clients\‘ business challenges, this role is for you. To help achieve this win-win outcome, a \’day-in-the-life\‘ of this opportunity may include, but not be limited to:

1. Solving Client Challenges Effectively: Understanding clients\‘ main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration and product support with a sense of urgency.
2. Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
3. Technical Solution Workshops: Conducting and participating in technical solution workshops.
4. Building Effective Relationships: Developing successful relationships at all levels—from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
5. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
6. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required education

Master\’s Degree

Required technical and professional expertise

• Degree in a subject-related course of study (or a comparable degree)
• Experience with IT-Operations tools and Service Level Management (SLM)-Systems (e.g. AIOPs)
• Experience with Red Hat Openshift
• Goal-oriented communication skills
• Fluent command of written and spoken German (at least C1) and English

Preferred technical and professional experience

• Experience in IT automation, e.g. Ansible, Terraform or similar
• Experience in IT service & system management
• Experience in the cloud operating environment, e.g. in an SRE role

About IBM

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.

In a world where technology never stands still, we understand that dedication to our clients\‘ success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Are you ready to be an IBMer?

Other relevant job details

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title : Senior IT-Specialist AIOps / Openshift (f / m / x)

Job ID : 8012

City / Township / Village : Hamburg, Koeln, Berlin, Frankfurt

State / Province : Berlin, Hesse, North Rhine-Westphalia, Hamburg

Country : Germany

Work arrangement : Hybrid

Area of work : Consulting

Employment type : Regular

Position type : Professional

Travel required : Up to 80% or 4 days a week (home on weekends – based on project requirements)

Shift : General (daytime)

Is this role a commissionable / sales incentive based position? No

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