Auf einen Blick
- Aufgaben: Provide IT support and solutions to users in a dynamic environment.
- Unternehmen: Join FKS Austria, a trusted family business in IT services for nearly 20 years.
- Vorteile: Enjoy free lunch, sports facilities, team events, and home office options.
- Weitere Informationen: Flexible dress code and opportunities for higher salary based on experience.
- Warum dieser Job: Be part of an innovative team with a modern workplace and great culture.
- Qualifikationen: Completed IT apprenticeship or relevant experience; strong communication skills required.
Das prognostizierte Gehalt liegt zwischen 21000 - 49000 € pro Jahr.
Who we are
FKS Austria is a traditional and crisis-proof family business that specializes in IT services. As a dynamic and agile team, we focus on IT in-house support for our customer, one of the leading beverage manufacturers from Austria with headquarters in Fuschl am See. Our customers have valued our services and integration into their organization for almost 20 years.
What to expect
- International environment with innovative technical solutions and a modern workplace with campus flair
- Acceptance and processing of IT support inquiries via a ticket system or telephone
- Analysis of inquiries and provision of an initial solution (remote) to users
- User support and instruction in IT systems
- Installation and configuration of software as well as licensing
- Centralized management of user accounts and access rights
What you provide
- Completed apprenticeship with a focus on IT or professional experience in the field of IT
- Experience in the Microsoft (Windows & MS Office) and Apple (macOS & iOS) environments
- Communicative personality with a strong service and customer orientation
- Independent, careful, and responsible way of working
- Good knowledge of German and English, both written and spoken
- Nice to have: additional common languages
What we offer
- Free Lunch
- Sports Facilities
- Team Events
- Home Office Equipment
- Good Connections
- Onboarding
- Training
- No All-In Contract
- Different Discounts
- Home Office Possibility
- Modern Office
- No Dress Code
Interested?
For this position, the annual gross salary is EUR 35,000 (based on full-time employment, 38.5 hours per week). With appropriate qualifications/experience, a significantly higher salary is possible.
Please send your application to FKS in Hamburg by email to or by post. Personnel matters are handled from there. We look forward to receiving information on your possible start date and your salary expectations.
Applications by post should be sent to:
Friedrich Karl Schroeder GmbH & Co. KG
Personalabteilung / Recruiting
Schwarzer Weg 8
22309 Hamburg
Germany
For ease of reading, we have used the masculine form of address in the text. Of course, people of all gender identities are welcome at FKS-Austria.
You can apply to our company electronically, especially via email at We will use your information exclusively for processing the application. Personnel matters for FKS Austria are handled by FKS Friedrich Karl Schroeder GmbH & Co. KG in Hamburg. Your application will be reviewed there and forwarded to the Austrian team leader. Please note that unencrypted emails are not protected during transmission. We recommend you encrypt any confidential documents/materials before sending them to us or send them by post. You can find more information on applicant data protection on our website.
#J-18808-LjbffrIT Support Engineer (m/f/d) / Austria Arbeitgeber: Friedrich Karl Schroeder GmbH & Co. KG
FKS Austria is an exceptional employer, offering a dynamic and supportive work environment in the picturesque setting of Fuschl am See. With a strong focus on employee well-being, we provide benefits such as free lunch, sports facilities, and flexible home office options, fostering a culture of collaboration and growth. Join our innovative team and enjoy opportunities for professional development while contributing to the success of a leading beverage manufacturer.
Kontaktdaten:
Friedrich Karl Schroeder GmbH & Co. KG Recruiting-Team
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass Sie so IT Support Engineer (m/f/d) / Austria erhalten könnten
✨Tip Number 1
Familiarize yourself with the specific IT systems and software used by FKS Austria. Since they focus on Microsoft and Apple environments, having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills! As a communicative personality is essential for this role, practice how to effectively communicate technical solutions to non-technical users. This will showcase your service orientation.
✨Tip Number 3
Since the position involves remote support, ensure you are comfortable with remote troubleshooting tools. Being able to demonstrate your ability to assist users from a distance can set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with ticketing systems in your discussions. Understanding how to manage and prioritize support inquiries efficiently is crucial for this role, and showing familiarity with such systems can be a big plus.
Wir glauben, dass du diese Fähigkeiten brauchst, um IT Support Engineer (m/f/d) / Austria mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Understand the Company:Familiarize yourself with FKS Austria and their IT services. Highlight your understanding of their role in supporting a leading beverage manufacturer and how you can contribute to their team.
Tailor Your CV:Make sure your CV reflects your experience in IT support, especially with Microsoft and Apple environments. Emphasize your communication skills and customer orientation, as these are key for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT support and your ability to work independently. Mention your language skills and any additional languages you speak, as this could be a plus.
Prepare for Submission:Before sending your application, double-check that all documents are complete and properly formatted. If you're sending via email, consider encrypting sensitive information for security.
Wie man sich auf ein Vorstellungsgespräch bei Friedrich Karl Schroeder GmbH & Co. KG vorbereitet
✨Show Your Technical Skills
Be prepared to discuss your experience with both Microsoft and Apple environments. Highlight specific instances where you've successfully resolved IT issues, as this will demonstrate your technical proficiency.
✨Emphasize Your Communication Skills
Since the role involves user support and instruction, it's crucial to showcase your communicative personality. Practice explaining complex IT concepts in simple terms to ensure clarity during the interview.
✨Demonstrate Customer Orientation
FKS values a strong service and customer orientation. Prepare examples of how you've gone above and beyond to assist users or clients in previous roles, showcasing your commitment to excellent service.
✨Prepare for Behavioral Questions
Expect questions that assess your independent and responsible way of working. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples from your past experiences.
