Head of Customer Contact Center IT (m/w/d)

We are looking for a Head of Customer Contact Center IT (m/w/d).

Aufgaben

• You manage the Customer Contact Center IT area both professionally and disciplinarily
• You support the selection of group-wide Customer Contact Center applications (web / desktop applications in the tourism environment) including user support, taking into account the IT target architecture
• You are responsible for the care and maintenance of these systems and ensure availability in accordance with SLAs
• You control and monitor the new and partial further development of existing applications (including individual proprietary applications)
• You coordinate IT projects in your area and ensure successful implementations
• You understand the business requirements in detail and can evaluate them in the context of the IT target architecture
• You are responsible for reporting and providing various KPIs of the Customer Contact Center
• You are responsible for the provision of the IT and communication infrastructure on site, including the Group IT infrastructure

Vorteile

• Vacation: Enjoy 30 days per year (plus 24.12. and 31.12.)
• Travel Discounts: Enjoy great travel discounts for you and one companion. In addition, your family and friends can participate in the Family and Friends Club and enjoy discounted travel rates
• Travel: Take advantage of a monthly travel allowance or, alternatively, the option of a free underground parking space (according to availability)
• Retirement provision: Not an exciting topic?! But very important, that\’s why we subsidize your company pension plan or your Vermögenswirksame Leistungen (capital-forming benefits)
• Catering: Let us spoil you with culinary delights in one of the best employee restaurants (Kairaba Lounge – Munich) at reduced prices all day long. In addition, tea kitchens including water dispensers and refrigerators are available to you
• Further education: Educate and develop yourself at our FTI Campus on a regular and individual basis
• Health: Your health is close to our hearts, which is why we offer you various health management benefits (e.g. free travel health insurance, height-adjustable desks, etc.)
• Benefits: You can also benefit from attractive offers and discounts from our cooperation partners
• Location: Work at a central location in an open and modern environment
• Environment: operate in an exciting and international industry with a \“you\“ culture
• Mobile working: We allow you to work part of your working hours on a mobile basis throughout Germany and even up to 50 days a year
• Mobile working: We allow you to work part of your working time mobile Germany-wide and even up to 50 days per year from other European countries (incl. EEA, CH & GB) (depending on activity)

Anforderungen

• You have a degree in business informatics, industrial engineering, business administration or comparable
• You have good and broad experience in the area of customer contact centers in the tourism industry
• You have many years of experience in management positions in the development and operation of customer contact center applications
• You have good knowledge in the whole range of IT value creation (infrastructure / network, development and operation, support)
• You have experience in IT implementation projects and you move confidently in different project management levels
• You are well versed in Business Intelligence solutions, have profound experience with the Microsoft BI stack and have in-depth database knowledge of MSSQL
• You are fluent in written and spoken German and English

Karrierelevel

Bereichsleiter

Branche

Touristik / Freizeit / Sport

Abteilung

CRM / Kundenbetreuung