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- Aufgaben: Support and troubleshoot digital printing machines across Europe, both remotely and on-site.
- Arbeitgeber: Join Fujifilm, a leader in innovation with over 7,000 passionate employees across Europe.
- Mitarbeitervorteile: Enjoy an exciting work environment, competitive pay, and personal growth opportunities.
- Warum dieser Job: Be part of a team that enhances customer satisfaction and drives positive change in various industries.
- Gewünschte Qualifikationen: Strong technical skills, problem-solving abilities, and adaptability are essential; fluent English required.
- Andere Informationen: Frequent travel may be required as the role evolves.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
Company Profile:
Fujifilm plays a vital role in Europe, operating through a network of over 50 group companies and branches, with a dedicated and passionate workforce of more than 7,000 individuals contributing to R&D, manufacturing, sales, and services. At the heart of our strategic operations lies FUJIFILM Europe GmbH in Ratingen, Germany, serving as our headquarters, overseeing activities across the entire EMEA region.
Guided by our Group Purpose, „Giving Our World More Smiles,“ we are passionately driving innovation and revolutionizing our business in diverse industries across Europe. These include medical technology, biopharmaceuticals, electronic materials, industrial products, chemicals, graphic systems, optical devices, data storage, and all realms of photography.
By embodying our Group Purpose, we strive to create products and services that not only bring joy and fulfillment to our customers but also enhance the well-being of our planet and society at large.
To learn more about our impactful initiatives and the positive changes we are making, please visit fujifilm.com.
Overview:
We are the Fujifilm second line support team (10 enthusiastic employees) on digital printing in the region of EMEA and supporting the related products and network.
We provide technical expertise to assist introducing new printing machines into the market and helping to identify and resolve technical issues during the lifecycle of those products. The goals of the Technical Support function are to steer Fujifilm towards increased levels of customer satisfaction and profitability.
After providing you with intense training on the products, part of this job will be, beside supporting machine installations to analyze, manage and improve the quality and service performance of those products. As well as conducting training and workshops for, technical community in Europe to enable best in class product support. This is done with very close communication between some end users, the local support teams and Fujifilm Japan.
The nature of the role is likely to change over the time dependent on the requirements, from a high level of travel and field support to a more office based remote support role. It is envisaged this will change significantly, and therefore a high level of adaptability and flexibility is essential to be able to manage these changes in the role.
To strengthen this team, we start the search for a
Service Application & Hardware Engineer (f/m/d)
About the role:
This position reports to the Supervisor 2nd line support.
Responsibilities:
- Provide technical 2nd level escalation support for internal and external service network in Europe, from remote or on-site.
- Manage and support products throughout their lifecycles to Fujifilm subsidiaries and distributors, including new product launch support.
- Utilising and implementing new service and support tools, like remote support and collaboration tools, to the service community in Europe for continuous improvement.
- Responsibility for Knowledge Management in the technical area. This includes creation and distribution of technical bulletins and assistance and guidance for the creation of new knowledge articles in the Fujifilm knowledge base.
Qualifications:
- Very high technical aptitude, problem-solving skills and excellent troubleshooting skills to diagnose technical problems
- Strong knowledge of Electromechanics
- Good IT skills – you analyse software or other IT problems and try to solve them while actively thinking about ways to prevent problems and provide users with good service.
- Ability to work autonomously and prioritise workload, and also a team player
- Very good ability to collaborate, communicate, and adapt within an international team context.
- Fluent English skills
- Adaptability to engage with different culture
- Results-oriented with a desire to see things through. Resilient with strong follow up skills.
- Prepared to frequently travel abroad.
What do we offer?:
We offer an exciting work environment, diverse tasks with highly international work. In addition we offer an attractive compensation package as well as personal growth opportunities associated with working at a global and innovative company.
Additional Information:
If you are interested to join our team, please send us your application (including CV, copies of certificates, references, earliest entry date and salary expectation).
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Service Application & Hardware Engineer (f/m/d) Arbeitgeber: Fujifilm Europe
Kontaktperson:
Fujifilm Europe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Application & Hardware Engineer (f/m/d)
✨Tip Number 1
Familiarize yourself with Fujifilm's product range, especially in digital printing. Understanding the technical specifications and features of their machines will give you an edge during discussions with the team.
✨Tip Number 2
Highlight your adaptability and flexibility in your conversations. Since the role may shift from field support to remote assistance, showcasing your ability to thrive in changing environments will resonate well with the hiring team.
✨Tip Number 3
Emphasize your problem-solving skills and technical aptitude. Be prepared to discuss specific examples where you've successfully diagnosed and resolved technical issues, as this is crucial for the role.
✨Tip Number 4
Engage with the international aspect of the role. If you have experience working in diverse teams or with different cultures, make sure to mention it, as collaboration is key in this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Application & Hardware Engineer (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Fujifilm's mission and values, especially their focus on innovation and customer satisfaction. This will help you align your application with their goals.
Tailor Your CV: Highlight your technical skills, particularly in electromechanics and IT problem-solving. Make sure to include relevant experiences that demonstrate your ability to work autonomously and as part of a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Mention your adaptability and willingness to travel, as these are key aspects of the job.
Prepare for Technical Questions: Be ready to discuss your troubleshooting skills and provide examples of how you've solved technical problems in the past. This will showcase your high technical aptitude and problem-solving abilities.
Wie du dich auf ein Vorstellungsgespräch bei Fujifilm Europe vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your technical skills in detail, especially your knowledge of electromechanics and troubleshooting. Provide specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Adaptability
Since the role may evolve over time, highlight your ability to adapt to changing circumstances. Share experiences where you successfully managed shifts in responsibilities or environments.
✨Emphasize Communication Skills
As this position involves collaboration with international teams, showcase your communication abilities. Discuss how you've effectively worked with diverse groups and how you handle cultural differences.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical technical problems during the interview. Practice articulating your thought process and problem-solving strategies clearly and confidently.
