Quality Leader in Neuenburg

As the top Swiss e-commerce platform, with a crew of over 4'000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That's why we're on the lookout for characters who're passionate about making genuine improvements. We'll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

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The Quality Leader builds and integrates the Quality function for Operations Centre Neuenberg 2 (ON2) into the site organisation. This new site and team offer a chance to establish ON2 as the benchmark for quality in e-commerce logistics during launch and normal operations.

The team ensures every customer receives the right product, in the right condition, on time, while supporting site safety, productivity, and growth targets during launch and normal operations.

The role combines customer focus, high standards, quality built into processes, fact-based problem solving, and our values: cooperative, innovative, piratisch, self-responsible, and ambitious.

Your responsibilities

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• Lead, challenge, and develop the ON2 Quality team, setting priorities based on customer impact and operational risk.
  
• Develop Quality Engineers and specialists as capable coaches and problem solvers.
  
• Translate complaints, returns, and operational defects into improvement priorities.
  
• Ensure rapid containment of customer risks and eliminate root causes permanently.
  
• Integrate quality standards and controls into our Operating System and daily shop-floor management.
  
• Maintain one trusted view of ON2 quality performance, connecting operational defects with complaints, returns, damage, supplier issues, and cost.
  
• Enable employees to identify, stop, and elevate abnormal processes, preventing defects from reaching the next process or customer.
  
• Partner with Operations, CI, Training, Safety, Engineering, IT, Customer Service, and other logistics sites, and coordinate improvements with suppliers, packaging partners, and carriers.
  
• Participate actively in ON2 performance-management routines, and share standards, learning, and successful countermeasures across the Galaxus logistics network.
  
• Large-site launch experience (1000+ employees) and quality management in high-volume logistics or manufacturing
  
• Strong leadership and team development skills
  
• A deep quality toolkit: Lean/TPS and built-in quality, root-cause analysis (PDCA, A3, 8D, PFMEA, control plans), auditing and process-control design, and statistical analysis/data visualisation
  
• Strong stakeholder & people management: change and project management, coaching, facilitation, clear communication, and constructive challenge
  
• Customer-focused operational excellence: sound judgement and end-to-end process thinking to drive effective and sustainable improvements
  
• Good communication skills in English (Level B2). If you're not at that level yet, you should be willing to improve your English
  
• You build trust through consistent and reliable actions
  
• You use creativity and initiative to solve problems and achieve goals
  

Why start with us?
Values, not empty wo"rds: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach.
Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters - from overcoming challenges to celebrating our shared successes
Flexibility and freedom: Every position is possible with an 80% workload
Rapid growth: With us, growth is a continuous journey. We also support you with EDU points (1600 € or 2000 minutes) per year for your professional development so there's no risk of you getting stuck
More benefits: 28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits.
Diversity is our culture

To build the best team, we want to draw from the full spectrum of talent out there. xayajpt This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.