Alternate Dispute Resolution Manager

Overview

Gallagher Bassett is seeking a highly experienced Alternate Dispute Resolution (ADR) Manager to support our Long Tail General Liability and Medical Negligence portfolio within the General Insurance division.

In this role, you will lead the strategic and operational delivery of dispute resolution activities, ensuring timely, fair and compliant outcomes across complex and sensitive claims matters.

You will play a critical role in driving early resolution strategies, managing stakeholder relationships, and embedding best practice ADR approaches aligned with regulatory frameworks, including AFCA, the General Insurance Code of Practice and Model Litigant obligations.

Responsibilities

• Lead and oversee alternative dispute resolution strategies across general liability and medical negligence claims.
• Drive early engagement with unrepresented claimants to facilitate timely and cost‑effective resolution outcomes.
• Apply ADR techniques including negotiation, conciliation and mediation to resolve disputes prior to litigation.
• Prepare for and lead conciliation conferences, ensuring fair and compliant outcomes.
• Provide expert guidance to claims teams on dispute resolution approaches and complex case management.
• Build and maintain strong relationships with internal stakeholders, legal representatives and third parties.
• Ensure all dispute resolution activities align with AFCA requirements, the General Insurance Code of Practice and regulatory expectations.
• Identify trends, risks and opportunities for continuous improvement in dispute resolution processes.
• Contribute to strategy development and continuous improvement initiatives across the Long Tail portfolio.

Qualifications

• Extensive experience in general insurance claims, dispute resolution or litigation management.
• Strong knowledge of general liability and/or medical negligence claims.
• Demonstrated experience applying ADR methodologies (negotiation, conciliation, mediation).
• Deep understanding of AFCA, General Insurance Code of Practice and regulatory requirements.
• Excellent stakeholder management and communication skills.
• Strong leadership capability with experience influencing and coaching teams.
• Highly organised with ability to manage multiple complex matters simultaneously.
• Analytical and problem‑solving skills with a focus on commercially sound outcomes.
• Proficiency in Microsoft Office and claims management systems.
• What We Can Offer You
• Attractive remuneration packaging & flexible work arrangements including Work from Home.
• Opportunities for career growth and professional development.
• A collaborative environment where your contributions are valued.
• Paid parental leave, reproductive leave, birthday leave and purchased lifestyle leave packages.
• Collaborative working environment – friendly, flexible and supportive working environment built around great team support and rewarding opportunities.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programmes.
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Minimum Core Benefits
• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
• Novated Leasing opportunities.
• Two paid volunteer days annually.
• Health Insurance Discounts with our Group Insurance Plan.
• Employee Stock Purchase Program.
• Paid parental leave.
• Other Benefits
• Flexible and hybrid work arrangements.
• Mental Health and Wellbeing Support for yourself and immediate family members.
• Employee Recognition Awards and Service Milestone Recognitions.
• Peer Support Program.
• Annual flu vaccinations.
• Access to Reward Gateway – discount offers at over 350 retailers.
• And more.
• We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength.

By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.

Agency candidates will not be considered for this position.

You must have the right to live and work within Australia to be considered for this opportunity.

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