Legal Operations and Department Mgmt Expert (Sr Director Analyst, fully remote United States)

About the role

Gartner Analysts create must‑have insights, market predictions and best practices for leading organizations.

A Senior Director Analyst in the Corporate Assurance Practice leads insights for General Counsel, legal operations leaders and other legal and compliance leaders, advising on strategy, talent, process improvement, cost efficiencies and technology implementation.

What you will do

• Create innovative, thought‑provoking insights and best practices for legal department operations and workflows.
• Deliver actionable advice through face‑to‑face and video‑based presentations and client discussions.
• Remain ahead of developments in legal operations, technology markets and related trends.
• Collaborate with peers across teams to understand client challenges, evaluate vendors, and develop consistent thought leadership.
• Develop in‑depth analysis to identify root causes of client challenges and reframe thinking to drive strategy.
• Research, analyze and predict market trends to provide actionable insights to clients and vendors.
• Support sales teams by serving as the market voice and shaping service visions for prospective clients.
• Assist other analysts in content creation, providing peer reviews and representing Gartner insights.
• Participate in innovation and ideation discussions with the insights community.
• Identify research process improvements or develop new processes to generate high‑value insights efficiently.
• Mentor and coach junior and peer team members.
• Engage clients regularly to help them leverage Gartner insights.
• Create and deliver high‑value presentation materials for events, conferences, webinars and client briefings.
• What you will need
• Bachelor’s degree or equivalent work experience.
• 12+ years of relevant experience, ideally as a legal operations leader, attorney or consultant familiar with key legal department workflows.
• Subject‑matter expertise in legal department operations and legal process workflows, with experience leading multi‑year transformation projects and implementing technology systems.
• Strong ability to communicate business cases, implement strategy and secure executive buy‑in.
• Knowledge of legal technology tools (e‑billing, matter management, contracts management, AI tools, GRC).
• Experience advising, presenting to and writing for senior leaders (GC, CCO, CIO). Demonstrated executive presence.
• Excellent organizational skills, research, writing, analytical and presentation abilities.
• Proficiency in analyzing and synthesizing data; ability to apply patterns and frameworks to draw conclusions.
• Strong communication skills and ability to explain complex concepts simply.
• Comfort presenting at large and small scale engagements.
• Business and financial acumen.
• Ability to work independently and collaborate across teams in a multicultural environment.
• Learning agility and experience navigating matrixed environments.
• Ability to represent Gartner’s research methodology and strategy at all levels.
• What do we offer

Competitive base salary (approximately $172,000–$202,500 USD) with annual bonus or uncapped incentive plan, generous PTO, 401(k) match up to $7,200 per year, stock purchase option and other market‑leading benefits.

Flexible hybrid work model supporting virtual work and on‑site collaboration.

Equal Employment Opportunity

Gartner provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status.

We are an Equal Opportunity Employer and offer reasonable accommodations for applicants with disabilities or veterans.

Contact 1‑203‑964‑0096 or email Applicant Accommodations@gartner. com for accommodations.

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