Sr Manager, Retention Programs

About the Team

Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company.

The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.

• Global Retention Programs Responsibilities
• Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross‑functional teams to implement solutions
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support
• Own your actions, measure progress and lead initiatives/ complex projects to completion with action‑driven insights
• Global Retention Programs Qualifications
• Bachelor’s degree with 5‑7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/consultant at a top‑tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master's degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/ core messages, and present/communicate to key stakeholders and clients
• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
• Forward‑thinking ability in order to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and Power Point, and is able to clearly present and articulate through PPT
• Client Executive Responsibilities
• Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global accounts
• Develop deep understanding of client business strategy, drivers, goals and initiatives - translating these into opportunities for the client to maximize value received and identifying new value delivery opportunities.
• Become a trusted advisor for the client across all their primary locations
• Lead overall account and territory strategy to drive Yo Y growth and retention
• Develop exemplary account solutions and license architectures – building account vision and strategy, and driving execution towards intended state
• Orchestrate and marshal account planning and execution with cross‑BU internal partners
• Drive high activity by coordinating prospecting strategies and driving prospecting execution
• Account management with the outcome of increased customer engagement and an increase in retention and account growth
• Quota responsibility aligned to a specific multinational account
• Build and demonstrate mastery of Gartner sales methodology and products
• Drive consistent execution of Gartner’s proven best practices
• Responsible for forecasting and forecast accuracy on a monthly/quarterly/annual basis
• Maintain and leverage competitive knowledge & focus
• Client Executive Qualifications
• +12 years of sales experience
• Track record of success in a quota‑bearing consultative selling environment, preferably experience in high technology (services or software) sales
• Proven experience owning and developing new trust‑based relationships with C‑Level and senior level clients and prospects in large multi‑national companies – offering value added, insightful and strategic insight into their business
• Proficient in global account planning, territory management, and developing solution/license architectures
• Strong demonstration of intellect, drive, influencing skills, executive presence, relationship building, sales acumen, collaboration, and compelling communications
• Proven ability to understand enterprise‑wide issues and to structure innovative, integrated solutions that provide IT decision support to global companies
• Comprehensive understanding of technology buying centers and procurement processes of large global accounts
• Extensive and relevant industry knowledge, specific to vertical markets per territory
• Strong presentation skills and business application proficiency (e. g. Power Point, CRM tools, Word, Excel, etc)
• Proficiency in navigating full lifecycle of sales process
• Fluent in English and German
• Bachelor’s or master’s degree – desired
• Client Executive Benefits
• Competitive salary, generous paid time off policy, charity match program, and more!
• Collaborative, team‑oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• About Gartner

At Gartner, Inc. (NYSE: IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.

We do important, interesting and substantive work that matters.

That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high.

So is the impact you can have here.

What Makes Gartner a Great Place to Work

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally.

How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team.

Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work.

Equal Employment Opportunity Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to Applicant Accommodations@gartner. com.

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