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- Aufgaben: Lead a dynamic team in delivering exceptional customer support in sports betting.
- Arbeitgeber: Join CASHPOINT, a leading international sports betting provider with a vibrant culture.
- Mitarbeitervorteile: Enjoy competitive pay, hybrid work options, and various leave benefits.
- Warum dieser Job: Be a key player in a fast-paced environment with opportunities for growth and innovation.
- Gewünschte Qualifikationen: Must be self-driven, detail-oriented, and fluent in Danish and English.
- Andere Informationen: Relocation support available; join a team that values open communication and creativity.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Are you ready to lead a dynamic team in the world of sports betting? CASHPOINT, a leading name in the industry and part of the internationally recognized Gauselmann Group, has an exciting opportunity for a Danish Customer Support Team Lead. We operate in multiple licensed markets, both online and with physical shops, and we are on a mission to expand and conquer new horizons. If you have a passion for leadership and a knack for delivering exceptional customer service, this role is perfect for you.
As a Danish Customer Support Team Lead, you will play a pivotal role in our operations, ensuring that our customers receive the best support. Your leadership will be instrumental in taking our operations to new heights and delivering a world-class experience to our valued customers. Join us and be a key player in our journey to success.
Your tasks
- Lead and guide your team to excellence, ensuring top-notch customer service.
- Generate impactful reports for stakeholders and the Customer Support Manager.
- Coach, inspire, and provide constructive feedback to Customer Support agents for stellar performance.
- Set the standard for commitment, exemplary work ethic, and adherence to schedules.
- Conduct monthly 1-2-1 meetings, support recruitment, and create a high-performance team environment.
Your Qualification
- Self-driven and committed to enhancing the employee experience.
- Exceptional attention to detail with the ability to multitask effectively.
- Creative thinker with extensive customer support and leadership experience.
- Passion for delivering top-notch customer service.
- Native proficiency in Danish and English, with other languages as a bonus.
What we offer
- Comprehensive onboarding.
- Competitive pay and benefits.
- Relocation support.
- Open, friendly culture.
Your future with us is filled with opportunities, support, and rewards! Competitive salary and benefits including hybrid working approach, study leave, moving house leave, dependent leave, sports benefit allowance, commute allowance and more.
We are one of the leading international sports betting providers and are a constantly expanding company in the entertainment industry. We are the perfect team for you to join. We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it's been this way since 1996. We are part of the Gauselmann Group, which offers high-quality entertainment to millions of people worldwide. Innovation, internationality and top-class technology - brought about by almost 15,000 dedicated people. Play your part in the success of a dynamic, innovative company and join our CASHPOINT team!
Danish Customer Support Team Lead (m/f/d) Arbeitgeber: GAUSELMANN AG
Kontaktperson:
GAUSELMANN AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Danish Customer Support Team Lead (m/f/d)
✨Tip Number 1
Familiarize yourself with the sports betting industry and the specific challenges it faces. Understanding the nuances of customer support in this sector will help you stand out as a candidate who is not only passionate but also knowledgeable.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your coaching style and how you inspire others to achieve their best performance.
✨Tip Number 3
Showcase your ability to generate impactful reports by discussing any relevant tools or methodologies you’ve used in previous roles. This will demonstrate your analytical skills and your commitment to data-driven decision-making.
✨Tip Number 4
Prepare to discuss your approach to creating a high-performance team environment. Think about specific strategies you’ve implemented in the past that fostered collaboration, motivation, and exceptional customer service.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Danish Customer Support Team Lead (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Danish Customer Support Team Lead position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your leadership experience and customer support background. Provide specific examples of how you've successfully led teams and delivered exceptional service.
Showcase Language Skills: Since native proficiency in Danish and English is essential, make sure to clearly state your language skills in your application. If you speak additional languages, mention them as a bonus.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the role and the company. Discuss why you are excited about the opportunity to lead a team in the sports betting industry and how you can contribute to their success.
Wie du dich auf ein Vorstellungsgespräch bei GAUSELMANN AG vorbereitest
✨Show Your Leadership Skills
As a Danish Customer Support Team Lead, your ability to lead and inspire a team is crucial. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your coaching and feedback techniques.
✨Demonstrate Customer Service Excellence
This role emphasizes exceptional customer service. Prepare to discuss specific instances where you went above and beyond for customers, showcasing your problem-solving skills and attention to detail.
✨Familiarize Yourself with the Industry
Understanding the sports betting industry will give you an edge. Research CASHPOINT and its operations, and be ready to discuss how your experience aligns with their mission and values.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to handle challenges and work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.