Auf einen Blick
- Aufgaben: Leitung des Kundensupports, Entwicklung und Implementierung von Service-Strategien.
- Arbeitgeber: CASHPOINT, Teil der international anerkannten Gauselmann Gruppe.
- Mitarbeitervorteile: Offene Unternehmenskultur, vielfältige Karrieremöglichkeiten, wettbewerbsfähiges Gehalt und gute Sozialleistungen.
- Warum dieser Job: Schlüsselrolle in einem dynamischen, expandierenden Unternehmen im Unterhaltungssektor.
- Gewünschte Qualifikationen: Erfahrung in der Gaming-Industrie, starke Führungs- und Kommunikationsfähigkeiten.
- Andere Informationen: Standort in St. Julians, Malta; hohe Eigenverantwortung und internationales Arbeitsumfeld.
Das voraussichtliche Gehalt liegt zwischen 60000 - 84000 € pro Jahr.
Head of Customer Support (m/f/d)
at our site in St. Julians, Malta
Berufserfahrene | Anstellung
CASHPOINT is one of the leading names in the sports betting industry and part of Gauselmann Group, an internationally recognized company with over 15,000 employees. We operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion.
For this reason, we are looking to recruit a Head of Customer Support (m/f/d) which is a key role in our development towards a strong customer focused service department. The successful candidate will continue to build on our successes by working closely key stakeholders across the business, mentor and develop the customer service team leads and drive continuous improvement across all Customer Services processes.
Your tasks
- As a Head of Customer Support (m/f/d), you will contribute to the development and implementation of the overall customer service strategy.
- You will monitor KPIs and metrics to evaluate the team’s service delivery performance.
- Furthermore, you will analyze and interpret data relating to customer service effectiveness and suggest improvements.
- Moreover, you will develop plans and targets for the customer service team.
- Finally, you will ensure that team members are equipped with the knowledge and skills needed to deliver exceptional service.
Your Qualification
- Understanding of the Gaming industry and proper customer service procedure and policies.
- Good team player who leads with motivation whilst maintaining a satisfactorily level of accuracy and quality in a fast-paced environment.
- Ability to establish effective relationships, both in the immediate team and wider business.
- Excellent communication and organizational skills, with the ability to deal efficiently with different internal departments and external counterparts.
- Flexible and comfortable with a broad variety of duties and responsibilities.
- Good time management skills and the ability to work independently
What we offer
- Family-run group of companies with a positive and international business environment
- Open door attitude and friendly corporate culture
- High degree of personal responsibility
- A wide variety of career opportunities within the entire group
- Competitive salary and good benefits
Click here for our benefits
CASHPOINT Solutions GmbH
Viktor Kaplan Straße 9
A-2201 Gerasdorf
+43 1 217720
Weiterempfehlen:
Company
Cashpoint Malta Ltd.
We are one of the leading international sports betting providers and are a constantly expanding company in the entertainment industry.
We are the perfect team for you to join. We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it’s been this way since 1996.
We are part of the Gauselmann Group, which offers high-quality entertainment to millions of people. Worldwide. Innovation, internationality and top-class technology – brought about by almost 15,000 dedicated people.
Play your part in the success of a dynamic, innovative company and join our CASHPOINT team!
Contact
Krista Azzopardi
+356 2766 3736
+356 9915 3002
Head of Customer Support (m/f/d) Arbeitgeber: GAUSELMANN AG
Kontaktperson:
GAUSELMANN AG HR Team
